Customer Service Representative

LaSalle Network; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading staffing firm is seeking a full-time Customer Service Representative to support clients in a fast-paced environment. This remote role requires handling customer inquiries and requires strong communication and computer skills. Training will be onsite for two weeks in Charlotte, NC, ensuring that candidates are equipped to manage customer service effectively.

Qualifications

• 1-2 years of customer service experience.
• High School diploma or equivalent required, bachelor's preferred.
• Strong computer skills necessary with Microsoft applications.

Responsibilities

• Answer inbound calls regarding billing and service issues.
• Communicate with customers via phone, email, or written correspondence.
• Transfer calls to third-party vendors as needed.

Skills

Strong communication skills

Positive attitude

Eagerness to learn

Strong computer skills

Education

High School diploma or equivalent

Bachelor's degree

Tools

Microsoft Word

Microsoft Outlook

Sales CRM platforms

Job description

This range is provided by LaSalle Network. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

LaSalle Network is currently working with a client who is looking for a Customer Service Representative! This position is remote and full-time. Please note that training will be ONSITE for two weeks from 8 am - 5 pm in Charlotte, NC. Our client is looking for an individual that has strong communication skills, positive attitude, and eagerness to learn and grown in a fast-paced environment. This company also provides a two-week training period and will provide equipment for you to utilize.

Customer Service Representative Responsibilities:

• Answer inbound calls from customers in regards to any billing and service issues
• Communicate with customers over phone, email or written correspondence in a timely manner
• Act as a liaison between customers and service operators
• Transfer customer to third party vendor to make payments
• Initiate and terminate services as requested

Customer Service Representative Requirements:

• High School diploma or equivalent, bachelor's highly preferred
• 1-2 years of customer service experience
• Strong computer skills required with Microsoft Word and Outlook, as well as experience working in sales CRM's/platforms

If you are interested in this opportunity and feel you match the above criteria, please apply today!

Thank you!

Kimberly Mosher
Senior Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Water, Waste, Steam, and Air Conditioning Services

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