Customer Service Representative - Remote

Freddie Mac; Charlotte (NC); Remote; Full time

Job summary

A leading IT consulting firm is seeking a Remote Customer Service Representative to handle customer interactions through multiple channels. The ideal candidate will possess exceptional communication skills and demonstrate a strong background in customer service. This full-time, remote position offers a competitive hourly rate, comprehensive benefits, and opportunities for advancement.

Benefits

Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance

Paid holidays plus Paid Time Off

401(k) plan with contributions

Employee Stock Purchase Plan

Qualifications

• Minimum of 2 years of customer service experience.
• Ability to resolve routine problems independently.
• Excellent oral and written communication skills.

Responsibilities

• Provide sales and support interactions via phone, email, and chat.
• Utilize systems for tracking and troubleshooting inquiries.
• Document issues and process orders as needed.

Skills

Customer Service

Communication

Problem Solving

Time Management

Education

High School Diploma or equivalent

Job description

Employer Industry: IT Consulting Firm

Why consider this job opportunity:
- Hourly rate of $14.50 per hour
- Eligibility for the employer's discretionary annual incentive program based on performance
- Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan with contributions and Employee Stock Purchase Plan
- Fully remote position available for candidates residing in the United States

What to Expect (Job Responsibilities):
- Provide sales and support interactions from customers and sales associates via phone, email, and chat
- Utilize computerized systems for tracking, information gathering, and troubleshooting
- Answer basic questions and resolve common issues related to order management and customer billing
- Document issues and take appropriate actions to resolve inquiries
- Process orders and perform related tasks as needed to meet client needs

What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 2 years of customer service experience
- Ability to resolve routine problems and questions independently
- Excellent oral and written communication skills with proper grammar
- Willingness to work a flexible schedule, including weekends and holidays

How to Stand Out (Preferred Qualifications):
- Previous call center experience
- Experience in foodservice or foodservice distribution
- Demonstrated customer service skills as a self-starter
- Ability to work in a fast-paced team environment
- Attention to detail and effective time management skills

#ITConsulting #CustomerService #RemoteWork #CareerOpportunity #ComprehensiveBenefits

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