Customer Service Representative

Insight Global; Columbus (OH); Remote; USD 10,000 - 60,000; Part time

Job summary

Insight Global seeks a remote Customer Care Associate for a short-term contract, ideal for individuals with customer service experience in Columbus or Parma. Candidates will manage inbound calls, document issues, and assist customers effectively. The role demands high emotional intelligence and the ability to handle stressful situations calmly.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 2+ years of experience in customer service/call center.
• Comfortable taking live phone calls.
• Local to OH (ideally in Parma or Columbus).

Responsibilities

• Initial contact with customers to understand and document issues.
• Handle about 80+ calls per day during busy seasons.
• Remain calm and resolve solutions quickly.

Skills

Customer service

Emotional intelligence

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $20.00/hr

Direct message the job poster from Insight Global

Business Development + Delivery + Productivity + Retention

Insight Global is seeking a remote Customer Care Associate to support one of their clients for a short-term contract opportunity! Candidate must be local to Columbus or Parma but would sit fully remote.

Desired Skills and Experience:

• 2+ years of experience in customer service/call center environments
• Comfortable taking live phone calls (inbound and outbound)
• High emotional intelligence
• Local to OH (ideally in the Parma or Columbus area)

In this role you will be responsible for the initial contact with customers to understand and document reported issues. You will accurately document users' information, triage steps and resolutions/escalation notes. Most of the calls will be between 3-5 minutes long where your main goal is to get all of the caller's information accurately and let them know what triage steps are next. You will be expected to handle about 80+ calls per day during our client’s busy season. We are expecting these people to have a high level of emotional intelligence and be able to remain calm when times are tough and stressful. We need people with a calm demeanor and the ability to resolve solutions quickly and effectively.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at Insight Global by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified when a new job is posted.

Sign in to set job alerts for “Customer Service Representative” roles.

Call Center Customer Service Representative

Columbus, Ohio Metropolitan Area 1 month ago

CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES

Reynoldsburg, OH $45,000.00-$55,000.00 2 weeks ago

Columbus, Ohio Metropolitan Area 1 month ago

Columbus, Ohio Metropolitan Area $50,000.00-$55,000.00 3 hours ago

Columbus, Ohio Metropolitan Area 1 month ago

Customer Service Representative - State Farm Agent Team Member

Canal Winchester, OH $40,000.00-$50,000.00 7 months ago

Call Center-Guest Recovery Representative

Healthcare Customer Experience Specialist

Columbus, OH $43,000.00-$45,000.00 2 weeks ago

Columbus, OH $3,200.00-$5,000.00 1 month ago

Customer Experience Specialist (Data Entry)

Virtual Branch Service Representative (Call Center)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.