Customer Service Representative

Randstad USA; Cary (NC); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Medical

Prescription

Dental

Vision

AD&D

Life insurance offerings

Short-term disability

401K plan

Job summary

Randstad USA is seeking a part-time Customer Service Representative to handle inbound calls and non-clinical inquiries, ensuring smooth workflow and accurate information.

The position is 100% onsite during an 8-12 week training period, with a permanent schedule Monday, Tuesday and Friday from 8:00 am to 4:30 pm. Starting pay is $20.00–$20.40 per hour.

Qualifications

• Previous call center experience preferred.
• Previous healthcare experience desired.
• Excellent interpersonal communication skills.
• Excellent problem-solving skills.
• Proficient with Microsoft Office.
• Able to type 35 wpm or greater.

Responsibilities

• Primary resource for inbound calls to minimize interruptions from non-clinical inquiries.
• Handle inbound/outbound calls to schedule medication delivery and payments with accurate profile data.
• Respond to customer inquiries or route calls to staff for prompt resolution.
• Update concise progress notes so workflow staff can assess referral status.
• Provide customer service through the MIS to answer refill questions, verify insurance, and provide invoices.
• Answer patient questions during refills and transfer to clinical team when appropriate.
• Identify and report adverse events and product complaints to clinicians.
• Perform other duties as assigned.

Skills

Customer support

Customer relations

Call center support

Patient support

Customer service

Typing skills

Education

High School

Tools

Microsoft Office

Job description

The part timeCustomer Service Rep is responsible for handling inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

100% Onsite during the 8-12 weeks of training (hours 9 am - 5:30 pm. Part Time (permannent Schedule Monday, Tuesday and Friday only from 8:00 am - 4:30 pm.)

Qualifications

• Previous call center experience preferred.
• Previous healthcare experience desired
• Excellent interpersonal communication skills
• Excellent problem-solving skills
• Proficient with Microsoft Office
• Able to type 35 wpm or greater.

salary: $20 - $20.4 per hour

shift: First

work hours: 8 AM - 4:30 PM

education: High School

Responsibilities

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

Skills

• Customer support
• Customer Relations
• Call Center Support
• Patient Support
• Customer Service
• Typing Skills

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Experience

• Experienced
• 1 year

Education

High School (required)

Benefits

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• 401K plan (all benefits are based on eligibility)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

This posting is open for thirty (30) days.