Customer Service Representative

DHL Air (UK) Ltd; Goodyear (AZ); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision

PTO with holidays and vacation

401(k) with company match

Tuition reimbursement

Excellent training and advancement

Job summary

DHL Supply Chain is hiring a Third Shift Customer Service Representative in Goodyear, AZ. The role involves processing orders, responding to customer inquiries, and acting as a liaison to the team.

Shift is Sunday to Thursday from 10:00pm to 6:00am, with a pay of $21.35 per hour plus a $1.50 shift differential. Ideal candidates will be detail-oriented with strong communication skills, proficient in Outlook, and have dispatching experience of at least 6 months, including inbound/outbound

Qualifications

• Detail oriented with strong written and verbal communication.
• Outlook proficiency required.
• Dispatching experience of at least 6 months preferred.
• Experience with inbound and outbound adjustments.

Responsibilities

• Resolve product or service problems: clarify the customer’s complaint, determine cause, explain solution, expedite correction, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information; assist with order/product management.
• Perform other duties as assigned.

Skills

Detail oriented

Strong communication

Outlook expert

Dispatching experience

Inbound adjustments

Outbound adjustments

Education

High School Diploma or Equivalent

Tools

Outlook

Job description

Description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Working with the customer and being a liaison between all communication with the team in the assigned department.

Position: Third Shift Customer Service Representative

Shift: Sunday - Thursday 10:00pm-6:00am

Pay: $21.35 per hour plus shift differential $1.50

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

• Attentive to detail, good communication skills through email and over the phone
• Expert with Outlook
• Experience with dispatching minium of 6 months
• Adjusting inbounds/outbounds.

Benefits

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education And Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.