Customer Service Representative

Northwest Exterminating; Tucson (AZ); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

PTO

Vision insurance

Paid training

8 holidays

Job summary

EnviroPest (Anticimex) is seeking a Customer Service Representative to deliver excellent service and create positive customer experiences. You will help customers by phone or email, answer questions about services, and coordinate appointments in person at our Tucson office.

Ideal candidates bring strong communication skills, a problem-solving mindset, and the ability to multitask in a fast-paced environment. We offer paid training, health and dental coverage, 401(k), and PTO.

Qualifications

• 1-year of customer service, call center, or administrative experience preferred
• Strong Communication and relationship-building skills
• Positive attitude and problem solving-mindset
• Comfortable multitasking in a fast-paced environment
• Tech-savvy (mobile apps, CRM systems, and Microsoft Office)
• High school diploma (required)
• Bilingual a plus

Responsibilities

• Assist customers by phone or email
• Answer questions and provide information about services
• Resolve customer concerns with professionalism and empathy
• Schedule appointments and coordinate service requests
• Document customer interactions accurately
• Maintain customer records and update account information
• Work with team members to ensure customer satisfaction

Skills

Customer service

Call center

Administrative experience

Communication

Relationship-building

Multitasking

Tech-savvy

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

Do you enjoy helping people, solving problems, and making someone's day a little easier?

We're looking for a Customer Service Representative who takes pride in delivering excellent service and creating positive customer experiences. If you're a great communicator, enjoy finding solutions, and like helping customers feel heard and supported, this could be the perfect role for you.

What You'll Be Doing

• Assist customers by phone or email
• Answer questions and provide information about services
• Resolve customer concerns with professionalism and empathy
• Schedule appointments and coordinate service requests
• Document customer interactions accurately
• Maintain customer records and update account information
• Work with team members to ensure customer satisfaction

What You Bring

• 1-year of customer service, call center, or administrative experience preferred
• Strong Communication and relationship-building skills
• Positive attitude and problem solving-mindset
• Comfortable multitasking in a fast-paced environment
• Tech-savvy (mobile apps, CRM systems, and Microsoft Office)
• High school diploma (required)
• Bilingual a plus

You're a Great Fit If You

• Enjoy helping people
• Communicate clearly and professionally
• Stay calm under pressure
• Have a strong attention to details
• Can multitask and stay organized
• Are comfortable using computers and office software
• Pest control office experience (helpful)

What We Offer

• Competitive pay
• Medical, dental, vision, HAS/FSA options
• 401 (k) + company-paid life & disability insurance
• Paid training, PTO, and 8 holidays
• Career growth and advancement opportunities

EnviroPest (Anticimex) is a trusted pest control leader with a strong focus on customer service, innovation, and employee growth.

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person