Customer Service Representative

Clopay Corporation; Greensboro (NC); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Tuition reimbursement

Paid holidays

Sick leave

Vacation time

401(k) matching

Resumo da oferta

Clopay Corporation, North America’s largest residential garage door manufacturer, seeks a Customer Service Representative for the Greensboro Distribution Center. You will handle in-person and phone orders, assist with pricing, and manage invoicing and customer credits.

The role includes clerical duties and entry-level bookkeeping tasks within a manufacturing environment. Ideal candidates have a high school diploma and 3–5 years of customer service experience, with strong MS Office skills.

Qualificações

• High school diploma required.
• 3–5 years of customer service experience, preferably in manufacturing.
• Basic computer skills and familiarity with Microsoft Office.

Responsabilidades

• Communicate with customers in person and by phone while entering orders under system controls.
• Assist in pricing quotes and orders under system controls.
• Balance daily invoice edits and audit open order reports weekly.
• Follow up on customer credit claims and manage COD/open-term invoicing.
• Handle bookkeeping for open terms, COD accounts, and new customer codes.
• Assist with furnish and install programs and related invoicing/payables.
• Distribute mail and answer all incoming telephone calls related to product and accounting.
• Perform various administrative duties.

Conhecimentos

Data entry

Customer service

Telephone support

Formação académica

High school diploma

Ferramentas

MS Office

Descrição da oferta de emprego

Clopay Corporation is North America’s largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.
We have an excellent opportunity for a Customer Service Representative in our Greensboro Distribution Center.

In this position, the successful candidate will perform the following job responsibilities:

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
• Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
• Various administrative duties

Job Requirements

• A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills are required with a familiarity of Microsoft Office Products.
• Previous clerical or office experience is beneficial.

Our employees are rewarded with competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.

Please visit our website at www.clopaydoor.com for more information about our company.
EOE.