Customer Service Champion for Innovative Garage Doors

Clopay Corporation; Gilbert (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Clopay Corporation in Gilbert, AZ, is hiring a Customer Service Representative to handle orders and inquiries at the Distribution Center and by phone, ensuring accurate entry under automation controls and maintaining strong, professional customer interactions.

The successful candidate will demonstrate attention to detail, effective communication, and teamwork within a long‑standing manufacturing leader backed by Griffon Corporation.

Qualifications

• High school diploma required, with 3–5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills and familiarity with Microsoft Office.
• Previous clerical or office experience is beneficial.

Responsibilities

• Communicate with customers in person at the Distribution Center and by telephone, entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edits.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage system invoicing on COD and open-term accounts.
• Assist with furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
• Various administrative duties.

Skills

Customer service

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Clopay Corporation in Gilbert, AZ, is hiring a Customer Service Representative to handle orders and inquiries at the Distribution Center and by phone, ensuring accurate entry under automation controls and maintaining strong, professional customer interactions.

The successful candidate will demonstrate attention to detail, effective communication, and teamwork within a long‑standing manufacturing leader backed by Griffon Corporation.