Customer Service Representative - US

Aretè & Cocchi Technology; Covina (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Aretè & Cocchi Technology in Covina, CA is seeking a Customer Service Representative to be the primary point of contact for customers, providing prompt assistance and handling inquiries, orders, and issues. The role focuses on delivering a positive customer experience and maintaining accurate records.

The position involves data entry in ERP/CRM systems, coordination with warehouses, and collaboration with logistics to meet delivery requirements while maintaining strong customer relationships.

Qualifications

• Bachelor’s degree in related field.
• 1 year of demonstrated experience in related customer service, contract administration, or support/delivery functions.
• Self-sufficient with advanced Microsoft Office and ERP databases.

Responsibilities

• Handle inbound and outbound customer calls to provide support and resolve inquiries.
• Manage ticketing activities related to RMAs (Return Material Authorizations), complaints, and customer claims.
• Perform accurate data entry and maintain customer and order records in ERP/CRM systems.
• Monitor and ensure On-Time Delivery (OTD) performance based on agreed customer delivery dates.
• Coordinate with warehouse and logistics teams to address special customer requests and delivery requirements.
• Provide customers with updates regarding order status, shipments, and product availability.
• Liaise with the company’s primary carrier for domestic shipments to investigate and resolve delayed, held, or stuck packages and coordinate delivery recovery actions as needed.
• Maintain strong customer relationships through timely communication and proactive support.

Skills

Customer service

Data entry

ERPs

MS Office

Education

Bachelor's Degree in related field

Tools

Microsoft Office

ERP databases

Job description

Overview

The Customer Service Representative serves as the primary point of contact for customers, providing assistance with inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities include answering inquiries, processing orders, handling complaints, maintaining accurate customer records, and providing information about products and services.

Responsibilities

• Handle inbound and outbound customer calls to provide support and resolve inquiries.
• Manage ticketing activities related to RMAs (Return Material Authorizations), complaints, and customer claims.
• Perform accurate data entry and maintain customer and order records in ERP/CRM systems.
• Monitor and ensure On-Time Delivery (OTD) performance based on agreed customer delivery dates.
• Coordinate with warehouse and logistics teams to address special customer requests and delivery requirements.
• Provide customers with updates regarding order status, shipments, and product availability.
• Liaise with the company’s primary carrier for domestic shipments to investigate and resolve delayed, held, or stuck packages and coordinate delivery recovery actions as needed.
• Maintain strong customer relationships through timely communication and proactive support.

Qualifications

• Bachelor’s Degree in related field.
• 1 year of demonstrated experience in related customer service, contract administration, or support/delivery functions.
• Self-sufficient with advanced Microsoft Office and ERP databases.