Customer Service Representative

Bennetts Company; Green (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Bennetts Company in Ohio is seeking a Customer Service Agent to support clients using integrated electronic security and life safety solutions. You will handle inbound calls, emails, and tickets, resolving inquiries and coordinating service requests with technical teams.

The role emphasizes strong communication, basic troubleshooting, meticulous documentation, and timely follow-up. You will log incidents, escalate when needed, and contribute to safety and service quality across commercial and

Qualifications

• Strong customer service and communication skills (phone, email, ticketing)
• Ability to work with integrated security/life safety products and services
• Detail-oriented documentation and incident logging
• Problem-solving mindset and capability to perform basic troubleshooting
• Commitment to safety, integrity, and continuous improvement

Responsibilities

• Provide customer support and address questions related to security and life safety services
• Perform basic troubleshooting and help determine next steps
• Accurately document all interactions, incidents, and service requests
• Ensure appropriate follow-up and escalation to technical teams when needed

Skills

Customer service

Phone support

Email support

Ticketing

Documentation

Job description

Customer Service Agent to support clients using integrated electronic security and life safety solutions.

Handle inbound calls, emails, and tickets from commercial and enterprise customers by resolving inquiries, logging incidents, and coordinating service requests with technical teams.

Key duties

• Provide customer support and address questions related to security and life safety services
• Perform basic troubleshooting and help determine next steps
• Accurately document all interactions, incidents, and service requests
• Ensure appropriate follow-up and escalation to technical teams when needed

Qualifications / Skills

• Strong customer service and communication skills (phone, email, ticketing)
• Ability to work with integrated security/life safety products and services
• Detail-oriented documentation and incident logging
• Problem-solving mindset and capability to perform basic troubleshooting
• Commitment to safety, integrity, and continuous improvement