Customer Service Representative

Adecco US, Inc.; Byhalia (MS); On-site; USD 25,000 - 29,000; Full time

Job summary

Adecco US, Inc. is seeking a Customer Service Representative to handle shipping, receiving, inventory maintenance, and invoicing for our customers. You will work with the warehouse leadership team, associates, and customers to ensure timely, accurate processing of orders.

The role requires 1–2 years of customer service, proficiency in Microsoft Office, and AS400 WMS experience. You may be expected to work overtime and weekends as needed to meet deadlines and customer requirements.

Qualifications

• 1–2 years of customer service or related work.
• Microsoft Office software, data entry, and internet application experience.
• Warehouse Management System (AS400) experience.

Responsibilities

• Processes and monitors shipping and receiving transactions and documentation.
• Communicates with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face)
• Manages customer information using Warehouse Management System and Microsoft Office Products and generates reports for customers per their requirements
• Monitors damaged and/or on-hold product and notifies vendors and works with OFRs.
• Exceeds customer expectations by responding promptly to inquiries and building long-term relationships with internal and external customers
• Prepares hazardous and international documents.
• Other duties as assigned.

Skills

Customer service

Data entry

Communication

Education

High School diploma or equivalent

Tools

AS400 Warehouse Management System

Microsoft Office

Job description

Summary/Objective

The Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of our customer’s inventory. The CSR works directly with the warehouse leadership team, associates, and customers.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Processes and monitors shipping and receiving transactions and documentation, including, but not limited to

2. receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy

3. Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face)

4. Manages customer information using Warehouse Management System and Microsoft Office Products and generates reports for customers per their requirements

5. Monitors damaged and/or on-hold product and notifies vendors and works with OFRs.

6. Works continuously to exceed customer expectations by:

   • a. Responding promptly to customer inquiries
   • b. Handling all situations to establish win-win outcomes in the best interests of customers and the organization
   • c. Building and maintaining long-term relationships with internal and external customers
   • d. Organizing workflow to exceed customers’ timeframes
   • e. Obtaining and evaluating all relevant information to handle product and service inquiries
   • f. Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers’ needs

1. Provides suggestions for continuous improvement

2. Researches, resolves, and communicates customer, inventory, order and inbounds discrepancies

3. Prepares hazardous and international documents.

4. Other duties as assigned.

Education and Experience Required

• 1-2 years of customer service or related work.
• Microsoft Office software, data entry, and internet application experience.
• High School graduate or equivalent.
• Warehouse Management System (AS400) experience.

Minimum Physical Requirements

• General office working conditions.
• Workweeks in excess of 40 hours may exist periodically through the year.
• Occasional weekend work.
• Must be able to work in a fast passed, team oriented environment dedicated to exceeding customer expectations and to the achievement of safety, quality and productivity goals in a time sensitive environment.
• Requires the ability to frequently sit and use hands in a repetitive motion on the computer.
• Occasionally requires the ability to lift/carry boxes up to 50 lbs.

Other Competencies

• People Focused: Recognize that having great people is the ultimate competitive advantage.
• Customer Driven: Deliver the optimal customer experience (internal and external).
• Business Acumen: Learn and apply position expertise and industry knowledge.
• Results Driven: Show personal desire, energy and focus to succeed against high standards.
• Innovative: Think differently and be innovative for better business results.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

Pay Details

$19.75 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.