Customer Service Representative

The Sharpe Collection; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life/Disability Insurance

401(k) with match

Wellness Reimbursements

Employee Discounts

Recognition Programs

Career Advancement

Job summary

The Sharpe Collection's Sharpe BMW/MINI/Land Rover in Grand Rapids, MI is seeking a Customer Service Representative for our service team. You will welcome guests, assist with vehicle check-in, relay service information, and help customers navigate our mobile apps.

No automotive experience required; candidates from hospitality, retail, or general customer service are encouraged to apply. We offer comprehensive training and opportunities for growth within the organization.

Qualifications

• No automotive experience required.
• Candidates from hospitality, retail, or general customer service welcome to apply.
• Training provided on the job.

Responsibilities

• Greet customers as they arrive
• Assist with service appointment check-in
• Direct traffic in the service lane
• Perform vehicle photo inspections
• Assist customers with navigating mobile apps
• Work closely with service advisors and teammates

Skills

Customer service

Communication

Team collaboration

Job description

Description

Love helping people and creating great first impressions?

Sharpe BMW/MINI/Land Rover is looking for a Customer Service Representative to join our service team. In this role, you'll welcome guests, assist with vehicle check-in, help coordinate service appointments, and ensure every customer receives outstanding service.

No automotive experience is required. If you've worked in hospitality, restaurants, retail, or customer service, we'd love to meet you. We will provide the training.

Our Core Values:

• We work together.
• We choose a positive attitude.
• We do the right thing.
• We take responsibility.
• We take initiative.

Key Responsibilities

• Greet customers as they arrive
• Assist with service appointment check-in
• Help direct traffic in the service lane
• Perform vehicle photo inspections
• Assist customers with navigating mobile apps
• Work closely with service advisors and teammates

Our team members enjoy a positive work environment with opportunities for professional growth through training and advancement within the organization.

Working Monday through Friday. Average 45 hours a week. No Weekends.

Our team members also enjoy benefit programs including:

• Medical, dental, vision, life and disability insurance programs
• 401(k) retirement plan with matching contributions
• Wellness Reimbursements
• Eligible for employee discounts on parts/service and new/pre-owned vehicle purchase
• Employee recognition programs
• Opportunities for career advancement

Requirements

Physical Requirements

• Ability to stand and walk for extended periods
• Comfortable working indoors and outdoors in varying weather conditions