Customer Service Representative

Old-Castle-Building-Envelop; Middleburg Heights (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Bonuses

Training

Job summary

Old-Castle-Building-Envelop is seeking a Customer Service Representative to provide product information, process orders, and resolve issues, reporting to the Customer Service Manager. The role emphasizes accuracy, communication, and teamwork in a fast-paced manufacturing environment.

You will document interactions, enter orders, coordinate between sales and production, and support delivery scheduling while upholding safety and quality standards.

Qualifications

• A minimum of 1 year previous customer service experience in customer facing role.
• A minimum of 1-2 years experience in construction or manufacturing industry in any setting.
• Strong organizational and listening skills.
• Strong attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Maintain broad knowledge of products and services of the organization.
• Document customer interactions and transactions.
• Data entry of faxed, emailed, and phoned in orders for production.
• Coordinate between sales and production to meet customer expectations.
• Maintain good communication channels with product and support staff.
• Communicate with customers to determine expected delivery date and time.
• Coordinate and resolve product or service problems.
• Participate in educational opportunities internally and externally to enhance knowledge of product and job skills.
• Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.
• Any additional duties as assigned by management.

Skills

Customer service

Communication

Teamwork

Attention to detail

Organizational skills

Problem solving

Tools

AS400

SAP

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projectshere .

Start your journey with OBE and help us build the future.

TheCustomer Service Representativeis focused on providing product/service information, processing orders, resolving issues, and reports to theCustomer Service Manager.

This role is perfect for an individual whohas an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of theCustomer Service Department, this is an opportunity to build a career with an industry leader.

Here’s What You’ll Get To Do

• Maintain broad knowledge of products and services of the organization
• Document customer interactions and transactions
• Data entry of faxed, emailed, and phoned in orders for production
• Coordinate between sales and production to meet customer expectations
• Maintain good communication channels with product and support staff
• Communicate withcustomers to determine expected delivery date and time.
• Coordinate and resolve product or service problems
• Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
• Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.
• Any additional duties as assigned by management

What We’re Looking For

• A minimum of 1 year previous customer service experience in customer facing role
• A minimum of 1-2 years experience in construction or manufacturing industry in any setting
• Preferred experience with AS400, SAP
• Strong organizational and listening skills
• Strong attention to detail
• Great ability to work in a team environment and independently
• Coordinate and prioritize work with deadlines
• Excellent written and verbal communication skills
• Strong ability to read and communicate requirements in fractions
• Excellent ability to read, interpret, and understand drawings, blueprints and specifications
• Up to 10% of role involves working in a manufacturing floor environment

What OBE Offers You

• Benefits that benefit you – industry competitivebenefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.