Customer Service Representative

Klöckner Pentaplast Group; Gordonsville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Klöckner Pentaplast Group is seeking an Order Fulfillment Specialist to coordinate communications between customers, sales, and kp teams. You will process orders, monitor delivery and ensure FIFO where applicable.

Responsibilities include updating shipping data in SAP, managing stock levels, and generating SAP reports while supporting credit holds and order changes with multiple departments.

Qualifications

• Associate's degree or equivalent from two-year college or technical school.
• Strong English skills both written and verbally.
• Ability to calculate figures and amounts (discounts, proportions, percentages, etc.).
• Strong computer skills with SAP and Salesforce.

Responsibilities

• Process orders and track deadlines including order entry, tracking and invoicing in the system.
• Support resolving credit holds with Sales Admin/SCC.
• Maintain shipping information for customer orders in SAP.
• Handle order changes in cooperation with relevant departments.
• Support the supply chain with representatives and location interfaces.
• Monitor customer stock levels and overdue stocks; update SAP reports.
• Monitor late orders and coordinate follow-up with customers and Sales teams.

Skills

English proficiency

Attention to detail

Mathematical calculations

Education

AA degree or equivalent

Tools

SAP

Salesforce

Job description

Internal Opportunity

Job Summary:

You are the liaison between Klöckner Pentaplast (kp) and the Customer! You coordinate all in-house contact with assigned customers, sales people and kp employees who are placing orders or making inquiries relative to product availability, orders, order status, or shipment dates.

Order execution & fulfilment

• Processes orders and keeps track of deadlines, including order entry, order tracking and invoicing in the system.
• Support resolving credit holds (together with Sales Admin/SCC)
• Maintains updated shipping information for all customer orders in the system (SAP).
• Handles order changes in cooperation /supported by with all relevant departments.
• Supports the entire supply chain together with the representatives and the operational interfaces at the locations.
• Completes country and region-specific formalities and documents.
• Monitors the customer-specific stock levels of products that are ordered on a recurring basis.
• Monitoring and processing of overdue stocks.
• Develops SAP reports
• Monitors late orders, conducts follow-up and coordination.

Managing delivery dates & late orders

• Responds to customer and sales inquiries regarding order status.
• Informs customers about expected delivery dates or delays.
• Ensures the optimal supply chain through continuous follow-up.
• Ensures that FIFO principle is observed.

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Strong English skills both written and verbally
• Ability to calculate figures and amounts such as discounts, proportions, percentages area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• You have strong computer skills (w experience SAP, SALES FORCE, strongly preffered).
• Language skills preferred: Spanish Fluency

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we’d love to meet you! At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.