Customer Service Representative

Klöckner Pentaplast; Gordonsville (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Klöckner Pentaplast is seeking a customer liaison to coordinate internal and external communications on orders, delivery dates and product availability. You will process orders, track deadlines and invoices, and support credit-hold resolution with Sales Admin/SCC in a fast-paced environment.

You will maintain shipping data, manage changes with cross-functional teams, monitor stock levels, and generate SAP reports while ensuring FIFO and a smooth supply chain.

Qualifications

• Associate's degree or equivalent from two-year college or technical school, or related experience.
• Strong English skills both written and verbally.
• Ability to calculate figures and amounts such as discounts and percentages.
• Strong computer skills with SAP and Salesforce.
• Language skills preferred: Spanish fluency.

Responsibilities

• Coordinate in-house contact with customers, sales people and kp employees on orders and inquiries.
• Process orders, track deadlines, order entry, tracking and invoicing in the system.
• Support resolving credit holds with Sales Admin/SCC.
• Maintain shipping information and handle order changes with relevant departments.
• Monitor stock levels and overdue stocks; ensure FIFO and optimal supply chain.
• Develop SAP reports and respond to order status inquiries.

Skills

English proficiency

Spanish proficiency

Customer service orientation

Attention to detail

Mathematical skills

Education

Associate's degree or equivalent

Tools

SAP

Salesforce

Job description

Internal Opportunity

You are the liaison between Klöckner Pentaplast (kp) and the Customer! You coordinate all in-house contact with assigned customers, sales people and kp employees who are placing orders or making inquiries relative to product availability, orders, order status, or shipment dates.

• Order execution & fulfilment
• Processes orders and keeps track of deadlines, including order entry, order tracking and invoicing in the system.
• Support resolving credit holds (together with Sales Admin/SCC)
• Maintains updated shipping information for all customer orders in the system (SAP).
• Handles order changes in cooperation /supported by with all relevant departments.
• Supports the entire supply chain together with the representatives and the operational interfaces at the locations.
• Completes country and region-specific formalities and documents.
• Monitors the customer-specific stock levels of products that are ordered on a recurring basis.
• Monitoring and processing of overdue stocks
• Develops SAP reports
• Monitors late orders, conducts follow-up and coordination.
• Managing delivery dates & late orders
• Responds to customer and sales inquiries regarding order status.
• Informs customers about expected delivery dates or delays.
• Ensures the optimal supply chain through continuous follow-up.
• Ensures that FIFO principle is observed
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Strong English skills both written and verbally
• Ability to calculate figures and amounts such as discounts, proportions, percentages area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• You have strong computer skills (w experience SAP, SALES FORCE, strongly preffered).
• Language skills preferred: Spanish Fluency

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.