Customer Service Representative

Klöckner Pentaplast Europe GmbH & Co. KG; Virginia (MN); Hybrid; USD 40,000 - 70,000; Full time

Job summary

Klöckner Pentaplast seeks a liaison to coordinate all in-house contact with assigned customers, salespeople, and kp staff who place orders or ask about product availability, orders, status, or shipment dates.

You will process orders, track deadlines, handle order changes, and support resolving credit holds while maintaining shipping information in SAP. Strong English, math ability, and SAP/Salesforce experience are preferred.

Qualifications

• Strong English skills both written and verbal.
• Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.
• Solid computer skills with experience in SAP and Salesforce preferred.

Responsibilities

• Liaison between Klöckner Pentaplast and the Customer to coordinate orders and inquiries.
• Process orders and track deadlines from entry to invoicing.
• Support resolving credit holds with Sales Admin/SCC.
• Maintain shipping information for customer orders in SAP.
• Handle order changes in cooperation with relevant departments.
• Support the entire supply chain with sales representatives and operational interfaces.
• Complete country and region-specific formalities and documents.
• Monitor customer-specific stock levels and overdue stocks.
• Develop SAP reports and monitor late orders with follow-up.
• Respond to customer and sales inquiries regarding order status and delivery dates.
• Ensure FIFO is observed and optimal supply chain continuity.

Skills

English proficiency

Mathematical ability

Communication

Education

Associate degree

Tools

SAP

Salesforce

Job description

You are theliaisonbetween Klöckner Pentaplast (kp)and the Customer! You coordinate all in-house contact with assigned customers, salespeopleandkp employees who are placing orders or making inquiries relative to product availability, orders, order status, or shipment dates.

• Processes orders and keeps track of deadlines, including order entry, order tracking and invoicing in the system.
• Support resolving credit holds (together with Sales Admin/SCC)
• Maintains updated shipping information for all customer orders in the system (SAP).
• Handles order changes in cooperation /supported by with all relevant departments.
• Supports the entire supply chain together with the representatives and the operational interfaces at the locations.
• Completes country and region-specific formalities and documents.
• Monitors the customer-specific stock levels of products that are ordered on a recurring basis.
• Monitoring and processing of overdue stocks.
• Develops SAP reports
• Monitors late orders, conducts follow-up and coordination.
• Responds to customer and sales inquiries regarding order status.
• Informs customers about expected delivery dates or delays.
• Ensures the optimal supply chain through continuous follow-up.
• Ensures that FIFO principle is observed.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Strong English skills both written and verbally
• Ability to calculate figures and amounts such as discounts, proportions, percentages area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• You have strong computer skills (w experience SAP, SALES FORCE, strongly preffered).

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people fromunderrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in theorganization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.