Customer Service Representative

Klöckner Pentaplast Europe GmbH & Co. KG; Gordonsville (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Klöckner Pentaplast Europe GmbH & Co. KG is seeking a dedicated liaison to coordinate all customer communications and internal kp contacts for orders, shipments, and inquiries.

The role focuses on order entry, tracking, invoicing, and resolving issues across departments to keep schedules on track. Ideal candidates will have an associate degree or equivalent plus familiarity with SAP and Salesforce, strong English skills, and solid numerical abilities to handle discounts and calculations

Qualifications

• Associate's degree or equivalent from two-year college or technical school, or 6 months to 1 year related experience.
• Strong English skills both written and verbal.
• Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.
• Strong computer skills with SAP; Salesforce experience strongly preferred.

Responsibilities

• Coordinate all in-house contact with assigned customers and kp employees placing orders or making inquiries.
• Process orders and track deadlines, including order entry, tracking and invoicing in the system.
• Support resolving credit holds with Sales Admin/SCC.
• Maintain updated shipping information for all customer orders in SAP.
• Handle order changes in coordination with relevant departments.
• Support the entire supply chain with representatives and operational interfaces at locations.
• Complete country and region‑specific formalities and documents.
• Monitor customer-specific stock levels and overdue stocks.
• Develop SAP reports and monitor late orders, following up with customers and sales.
• Inform customers about expected delivery dates or delays.
• Ensure FIFO principle is observed and optimize supply chain through follow-up.

Skills

English language

Math & numeric calculations

MS Office

Education

Associate's degree or equivalent

Tools

SAP

Salesforce

Job description

You are theliaisonbetween Klöckner Pentaplast (kp)and the Customer! You coordinate all in-house contact with assigned customers, salespeopleandkp employees who are placing orders or making inquiries relative to product availability, orders, order status, or shipment dates.

• Processes orders and keeps track of deadlines, including order entry, order tracking and invoicing in the system.
• Support resolving credit holds (together with Sales Admin/SCC)
• Maintains updated shipping information for all customer orders in the system (SAP).
• Handles order changes in cooperation /supported by with all relevant departments.
• Supports the entire supply chain together with the representatives and the operational interfaces at the locations.
• Completes country and region-specific formalities and documents.
• Monitors the customer-specific stock levels of products that are ordered on a recurring basis.
• Monitoring and processing of overdue stocks.
• Develops SAP reports
• Monitors late orders, conducts follow-up and coordination.
• Responds to customer and sales inquiries regarding order status.
• Informs customers about expected delivery dates or delays.
• Ensures the optimal supply chain through continuous follow-up.
• Ensures that FIFO principle is observed.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Strong English skills both written and verbally
• Ability to calculate figures and amounts such as discounts, proportions, percentages area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• You have strong computer skills (w experience SAP, SALES FORCE, strongly preffered).

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people fromunderrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in theorganization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.