Customer Service Representative

Chesapeake Collision; Glen Burnie (MD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Paid holidays

PTO 2 weeks

401k match

Job summary

Chesapeake Collision seeks a friendly, detail-oriented Customer Service Representative to greet visitors and guide clients through the repair process, delivering empathetic service and ensuring a smooth, professional experience.

This full-time role supports scheduling, documentation, and front-office tasks, with opportunities to grow in a team-focused shop that values clear communication and reliability. Competitive pay based on experience.

Qualifications

• High school diploma or GED preferred.
• Sales, Customer service or related experience.
• Strong computer skills, with a working knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Ability to multi-task; flexible and able to adapt to a changing environment.
• Superior verbal and writing skills to effectively communicate with internal and external customers through phone and email.
• Must have reliable transportation.

Responsibilities

• Assisting customers in a friendly and professional manner while selling our best-in-class services.
• Answering telephones and directing the caller to the appropriate party.
• Providing information, scheduling drop-off and pick up appointments, documenting customer communication and keeping our service files up to date.
• Assisting with other related duties such as keeping front office tidy, photocopying, filing and collating.

Job description

Great customer service begins with you at Chesapeake Collision!

Our Customer Service Representatives are the frontline representatives of our customer-focused company. They support our clients by greeting them and helping them navigate through the process of having their vehicle repaired. You will have the opportunity to work with a great team to assist customers each day and to create the ultimate experience for them by delivering service in a professional, empathetic, and caring manner.

Responsibilities include:

• Assisting customers in a friendly and professional manner while selling our best-in-class services;
• Answering telephones and directing the caller to the appropriate party;
• Providing information, scheduling drop-off and pick up appointments, documenting customer communication and keeping our service files up to date;
• Assisting with other related duties such as keeping front office tidy, photocopying, filing and collating.
  

Position requirements:

• High school diploma or GED preferred;
• Sales, Customer service or related experience;
• Strong computer skills, with a working knowledge of Microsoft Office, including Outlook, Word, and Excel;
• Ability to multi-task; flexible and able to adapt to a changing environment;
  
• Superior verbal and writing skills to effectively communicate with internal and external customers through phone and email;
• Must have reliable transportation.

Full time 7:45 - 5pm M-F.

Competitive salary based upon experience.

Paid holidays and two weeks PTO to start.

Health, life and other benefits available.

401k plan with employer match after 1 year of employment.