Customer Service Representative

Professional Financial Services; Garner (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Professional Financial Services in Garner, NC seeks an Office Support Associate to assist the branch manager with daily operations and perform branch collection activities.

Responsibilities include providing excellent customer service, handling delinquent accounts, skip tracking, assisting in repossession management, processing payments, and supporting administrative tasks. Evening and Saturday availability is required.

Qualifications

• Requires valid state driver’s license, insurance, and reliable transportation.
• Ability to work evenings and Saturdays.
• Excellent verbal and written communication skills.
• Background check required for job-related convictions only.

Responsibilities

• Provides customer and dealer service
• Performs collection activities on delinquent accounts
• Performs skip tracking and locate activities
• Assists in Repossession Management
• Assists with insurance claims, filing, and record-keeping
• Makes welcome calls
• Receives and posts loan payments, maintains cash drawer, prepares deposits
• Processes personal loan applications and renewals where applicable
• Closes approved personal loans where applicable
• Maintains regular attendance

Skills

Customer service

Collections

Skip tracing

Repossession support

Cash handling

Payment posting

Verbal/written comms

Education

High school diploma or equivalent

Job description

Location: Garner, NC, United States
Date Posted: Aug 13, 2026

Supports the manager in the daily operations of the branch office. Performs branch collection activities.

Duties and Responsibilities:

• Provides excellent customer and dealer service
• Performs collection activities on delinquent accounts
• Performs Skip Tracking and other locate activities
• Assist in Repossession Management
• Assists in completing and maintaining insurance claims, filing, and record-keeping systems
• Performs welcome calls
• Acts as back up to Administrative Assistant to receive loan payments, post payments to customer accounts, maintain cash drawer accuracy and security, prepare and submit office bank deposits and checkbook transactions, funds loans, verification of insurance and employment
• Solicits, prepares, and processes personal loan applications and renewals, in applicable states
• Closes approved personal loans, in applicable states
• Prompt and regular attendance is required

Requirements:

• Maintain valid state driver's license, insurance, and reliable transportation to use for work
• Ability to work evenings and Saturdays

This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

This position frequently operates a standard telephone.

This position occasionally performs outside work requiring driving, walking on uneven ground, climbing small stairs.

Requires the ability to communicate verbally and in writing.

• High school diploma or equivalent

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.