Call Center Representative

CornerStone Staffing; Ayden (NC); On-site; USD 31,000 - 46,000; Full time

Job summary

CornerStone Staffing in Winterville, NC is seeking a Call Center Representative (CSR) to handle high-volume outbound and inbound calls supporting delinquent automotive loan accounts. This temporary-to-hire role offers $15.00/hr with opportunities to increase to $22.00/hr upon permanent hire.

Shifts run 7:00 AM–9:00 PM, with two days off weekly and occasional weekend commitments; start date September 2026. Applicants should have 2+ years in call center and CSR roles, strong communication, and

Qualifications

• 2+ years of Call Center experience.
• 2+ years of Customer Service experience.
• Strong communication, decision-making, and time management skills.
• Proficiency in Microsoft Office and ability to navigate multiple systems simultaneously.

Responsibilities

• Place and receive high-volume calls to resolve delinquent automotive accounts
• Negotiate payment arrangements based on customer financial assessments
• Meet daily performance metrics including call volume, contact rates, and promises kept
• Accurately document account activity within CRM and collections systems
• Identify root causes of delinquency and recommend compliant resolution strategies

Skills

Call center experience

Customer service

Communication

Time management

MS Office

Tools

Microsoft Office Suite

Dialer systems

CRM systems

Job description

Job Description

Job Description

Call Center Representative (CSR)

Location: Winterville, NC 28590 | Onsite

COMPENSATION & SCHEDULE

• $15.00/hr; increases to $22.00/hr upon permanent hire
• Shifts vary between 7:00 AM – 9:00 PM with two days off weekly
• Up to 2 Saturdays per month and 1 Sunday per quarter required
• Mandatory overtime at month-end
• Temporary-to-Hire, W2
• Start Date: September 2026

Job ID: 156859

Role Impact

This role supports the resolution of delinquent automotive loan accounts through high-volume outbound and inbound call activity. Success is measured by call performance metrics, payment arrangements secured, customer satisfaction, and strict adherence to compliance standards including FDCPA (Fair Debt Collection Practices Act).

Key Responsibilities

• Place and receive high-volume calls to resolve delinquent automotive accounts
• Negotiate payment arrangements based on customer financial assessments
• Meet daily performance metrics including call volume, contact rates, and promises kept
• Accurately document account activity within CRM (Customer Relationship Management) and collections systems
• Identify root causes of delinquency and recommend compliant resolution strategies

Minimum Qualifications

• 2+ years of Call Center experience
• 2+ years of Customer Service (CSR) experience
• Strong communication, decision-making, and time management skills
• Proficiency in Microsoft Office and ability to navigate multiple systems simultaneously

Core Tools & Systems

• Microsoft Office Suite (Word, Excel, Outlook)
• Call center dialer systems and collections platforms
• CRM and account management systems

Preferred Skills

• Experience in debt recovery, automotive finance, or financial services
• Knowledge of FDCPA regulations and compliance protocols
• Ability to work in a metrics-driven, performance-based environment

Legal Notice

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