Collector(Spanish Speaking)

Brightwing; Fort Worth (TX); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading financial services provider in Fort Worth, TX is seeking a Collections Associate to enhance customer relationships through effective payment solutions. The ideal candidate will demonstrate excellent customer service and negotiation skills and must have at least a high school diploma or GED. Experience in a collections or customer service environment is preferred. This full-time position requires 4 days in-office and 1 day remote per week with a salary range of $50,000 to $70,000.

Qualifications

• 1-2 years’ experience in Customer Service and/or Collections environment preferred.
• Familiar with the automotive industry is a plus.

Responsibilities

• Collect payments on live and terminated accounts via various methods.
• Negotiate payment solutions with customers and follow up.
• Provide excellent customer service while handling incoming calls.
• Manage a queue of assigned accounts.
• Perform skip tracing activities when contact is a challenge.
• Collaborate with teams to resolve escalated customer issues.
• Offer feedback for process improvements.

Skills

Customer Service

Negotiation

Communication

Problem Solving

Education

High School Diploma or GED

Bachelor's Degree

Job description

Responsibilities

• a. Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past-due payments, lease-end charges (including mileage, wear and tear, and property tax), deficiency balances resulting from repossession, or an outstanding amount from a total loss.
• b. Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
• c. Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
• 2. Manage a queue of assigned accounts.
• 3. When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
• 4. Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
• 5. Offer feedback and recommendations on any process improvements or training material.
• 6. Maintain corporate standards and compliance requirements.

Qualifications

• 7. HS Diploma or GED required. Bachelor’s Degree is preferred.
• 8. 1-2 years’ experience in Customer Service and/or Collections environment preferred. Familiar with the automotive industry is a plus.

Work Schedule

Require to work 4 days In-office and 1 day from home.

Dress Code

Business Casual

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Administrative
• Industry: Banking

Location & Compensation

Fort Worth, TX

Salary: $50,000.00 - $70,000.00