Branch Services & Collections Specialist

PFS - Professional Financial Services; Garner (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

PFS - Professional Financial Services in Garner, NC is seeking a diligent branch support specialist to assist the branch manager with daily operations and customer service.

The role includes completing delinquency collections, skip tracing, assisting in repossession, processing loan payments, and maintaining claims and records.

Candidates should have a high school diploma, reliable transportation, and the ability to work evenings and Saturdays.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills, both verbal and written.
• Ability to work evenings and Saturdays.
• Valid driver's license, insurance, and reliable transportation.
• Computer literate with ability to operate standard office equipment.

Responsibilities

• Provide excellent customer and dealer service.
• Perform collection activities on delinquent accounts.
• Conduct skip tracing and locate activities.
• Assist in repossession management.
• Process loan payments and maintain cash drawer accuracy.
• Prepare and submit insurance claims and maintain records.
• Handle welcome calls and support administrative tasks.
• Solicit, prepare, and process personal loan applications and renewals where applicable.
• Close approved personal loans where applicable.
• Back up to Administrative Assistant, collect payments, post to accounts, reconcile cash drawer, deposit funds.
• Verify insurance and employment information as needed.

Education

High school diploma or equivalent

Tools

Office software

Payment processing systems

Telephone systems

Job description

PFS - Professional Financial Services in Garner, NC is seeking a diligent branch support specialist to assist the branch manager with daily operations and customer service.

The role includes completing delinquency collections, skip tracing, assisting in repossession, processing loan payments, and maintaining claims and records.

Candidates should have a high school diploma, reliable transportation, and the ability to work evenings and Saturdays.