Branch Support & Collections Specialist

Professional Financial Services; Garner (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Professional Financial Services in Garner, NC seeks an Office Support Associate to assist the branch manager with daily operations and perform branch collection activities.

Responsibilities include providing excellent customer service, handling delinquent accounts, skip tracking, assisting in repossession management, processing payments, and supporting administrative tasks. Evening and Saturday availability is required.

Qualifications

• Requires valid state driver’s license, insurance, and reliable transportation.
• Ability to work evenings and Saturdays.
• Excellent verbal and written communication skills.
• Background check required for job-related convictions only.

Responsibilities

• Provides customer and dealer service
• Performs collection activities on delinquent accounts
• Performs skip tracking and locate activities
• Assists in Repossession Management
• Assists with insurance claims, filing, and record-keeping
• Makes welcome calls
• Receives and posts loan payments, maintains cash drawer, prepares deposits
• Processes personal loan applications and renewals where applicable
• Closes approved personal loans where applicable
• Maintains regular attendance

Skills

Customer service

Collections

Skip tracing

Repossession support

Cash handling

Payment posting

Verbal/written comms

Education

High school diploma or equivalent

Job description

Professional Financial Services in Garner, NC seeks an Office Support Associate to assist the branch manager with daily operations and perform branch collection activities.

Responsibilities include providing excellent customer service, handling delinquent accounts, skip tracking, assisting in repossession management, processing payments, and supporting administrative tasks. Evening and Saturday availability is required.