Customer Service Representative

Energy Innovation Corp; Lynchburg (VA); Remote; USD 63,000 - 84,000; Full time

Benefits offered by this job

Flexible remote work

Paid volunteer days

Clear opportunities for advancement

Job summary

Manufacturing Excellence Inc in Lynchburg, VA is seeking a Customer Service Representative with 5 years of written communication experience. The role blends sales marketing autonomy with ownership, offering a $63,000–$84,000 base and flexible remote work.

You will write compelling copy for ads, emails and web pages, identify at-risk accounts, and pursue new business opportunities across VA. The team emphasizes value selling over discounting and professional growth.

Qualifications

• 5 years of written communication experience
• Experience in customer service or sales support
• Ability to work with remote flexibility

Responsibilities

• Grow Manufacturing Excellence Inc's boldly-pragmatic footprint one earned introduction at a time
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Spot which Lynchburg accounts are about to churn and win them back
• Identify and pursue new business opportunities throughout VA
• Coach the Customer Service Representative team off discounting and onto value selling

Skills

Written communication

Verbal communication

Multi-tasking

Problem solving

Job description

Bring 5 years of Written Communication experience to a Customer Service Representative role that rewards initiative with real ownership. Few Lynchburg employers pair $63,000 - $84,000 with this much sales marketing autonomy, and fewer still ask only 3 years to earn it.

Key Responsibilities

• Grow Manufacturing Excellence Inc's boldly-pragmatic footprint one earned introduction at a time
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Spot which Lynchburg accounts are about to churn and win them back
• Identify and pursue new business opportunities throughout VA
• Coach the Customer Service Representative team off discounting and onto value selling

What You'll Bring

• A growth mindset that treats feedback as fuel, not threat
• The integrity to flag your own mistakes first
• The diplomacy to align stakeholders who don't agree yet
• The discipline to document while it's fresh, not after it's forgotten
• Strong multitasking ability without sacrificing quality
• Excellent written and verbal communication skills

Out of a converted warehouse in Lynchburg, Manufacturing Excellence Inc has quietly grown into a results-oriented force shaping how sales marketing gets done. We'd rather coach a generously-mentoring learner than babysit a brilliant jerk, every single time.

We combine $63,000 - $84,000 with flexible remote work, paid volunteer days, and clear opportunities for advancement.

We are prioritizing Problem Solving talent right now and reviewing resumes as they arrive.