Customer Service Representative

MSS MJH Shared Services; Fort Worth, Town of Texas (TX, WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Dynamic team environment

Job summary

MSS MJH Shared Services is seeking a dynamic Customer Service Representative in Fort Worth, Texas. This role involves making a minimum of 70 outbound calls daily, answering queries from medical offices, and building strong customer relationships.

The ideal candidate will have a Bachelor’s degree, 2+ years of outbound B2B calling experience, and proficiency in Microsoft Office and Salesforce. Join a fun team with competitive compensation and health benefits.

Qualifications

• Bachelor’s degree preferred.
• Minimum of 2 years of outbound B2B calling experience.
• Strong team player who collaborates with operations and management.

Responsibilities

• Make a minimum of 70 outbound calls per day.
• Identify customers’ needs, clarify and update account information.
• Build sustainable relationships and engage customers.

Skills

Outbound calling

Customer engagement

Communication skills

Microsoft Office proficiency

Salesforce experience

Education

Bachelor's degree preferred

Tools

Salesforce

Avaya phone systems

Job description

At MJH Life Sciences, the team is built on determination, service focus, passion for winning, innovation, respect, integrity and teamwork. Our Customer Service Representative works in a fast‑paced, high‑pressure environment and contributes to our rapid growth in the out‑of‑home and point‑of‑care vertical.

Responsibilities

• Make a minimum of 70 outbound calls per day.
• Follow communication scripts and understand the products being offered before calling.
• Receive calls and answer questions from medical offices.
• Identify customers’ needs, clarify and update account information.
• Build sustainable relationships and engage customers by going the extra mile.
• Manage multiple tasks, prioritize effectively, and pivot when needed.
• Follow up on materials being delivered.
• Be open‑minded and coachable for growth and improvement.

Qualifications

• Bachelor’s degree preferred.
• Minimum of 2 years of outbound B2B calling experience.
• Computer proficiency with Microsoft Office.
• Experience with Salesforce preferred.
• Experience with Avaya phone systems is a plus.
• Strong team player who collaborates with operations and management.
• Meet daily, weekly and monthly performance metrics.
• Self‑motivated, energetic, and creative.
• Excellent verbal and written communication skills.
• Active listening and strong attention to detail.

Compensation

Mesmerize offers a competitive compensation plan, health benefits, and the opportunity to work with a dynamic and fun team. Salary is commensurate with experience.

MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed “At Will.”