Customer Care Representative

Life's Abundance, Inc; Town of Florida (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

Hospital Indemnity

ESOP

401K

Professional development

Discounts on products

Casual dress

Company events

Paid time off

Volunteer time off

Paid holidays

Job summary

Life’s Abundance, Inc. is seeking a full-time Customer Care Specialist in the United States, NY area to support Field Representatives and customers by phone, email, and chat with accurate information.

You will resolve issues, process orders, and learn product updates in a supportive, growth-oriented environment that emphasizes service over sales quotas. Benefits include comprehensive medical, dental, vision, 401K, ESOP, time off, and opportunities for internal promotion, with a casual dress code

Qualifications

• Handle customer care across phone, email, and chat platforms.
• Identify customer needs with empathy and clear communication.
• Learn product updates and support Field Representatives.

Responsibilities

• Provide exceptional customer care for orders, issues, and questions.
• Assist Field Representatives and customers with courteous, complete info.
• Recommend solutions and coordinate with team for resolution.
• Support marketing initiatives and product changes as needed.
• Travel domestically for training and events when required.

Skills

Customer care

Empathy

Active listening

Communication skills

Problem solving

Team collaboration

Tech literacy

Education

High school diploma or equivalent

Job description

This full-time role is ideal for someone who values a relaxed, supportive environment focused on quality interactions rather than meeting quotas. You’ll handle incoming calls and emails, with no outbound telemarketing and no quotas to meet, allowing you to focus on delivering exceptional service.

Why Join Us?

• Work-Life Balance: Monday through Friday schedule, with a 40-hour workweek from 8:00 a.m. to 7:00 p.m. Shifts may vary slightly in coordination with our other call center locations.
• No Solicitation/Sales Calls: Our company does not engage in sales calls. We are committed to providing a focused and efficient environment for our team to serve our customers.

Excellent Benefits: most hourly jobs don't come close to.

• Competitive Salary – starting at $22.00/hour (weekly payment period)
• Consistent, Reliable Schedule
• Time Off – Paid Personal Time Off, Paid Volunteer Time Off, Paid National Holidays Off
• Medical insurance for employees plus family – with up to 90% paid by the company
• Dental insurance with our basic dental package is 100% free to employees.
• Vision Insurance
• Flexible Spending Account
• Hospital Indemnity
• Met Law Program
• Employee Stock Ownership Plan (ESOP) – You earn ownership shares in the company just by working here. No cost to you.
• 401K Saving Plan
• Professional Development – we prefer to promote from within as much as possible.
• Discounts on Company Products
• Casual Dress – every day is casual Friday
• Company Events

Responsibilities Include:

• Providing exceptional customer care through various platforms, including phone, email, and chat, to support orders, resolve issues, and answer questions with accurate, valid, and complete information.
• Identifying and assessing customers’ needs by thinking creatively and empathetically to assist in such a way that each person feels heard, and respected.
• Use effective problem-solving skills and knowledge gained to support team members collaboratively.
• Learning, understanding, and supporting all marketing initiatives, such as new product releases and changes to existing products.
• Proactively learning and working to understand policies and documents to better assist Field Representatives and their customers with courteous, efficient, and complete information.

Our Customer Care Department is seeking a team member to support Field Representatives and their customers, ensuring that each person feels valued, heard, and receives the best possible assistance. The ideal candidate will be empathetic, courteous, and passionate about helping others. They should also be a problem solver with high attention to detail, effective listening skills, and a strong sense of accountability for their work.

This role involves daily interactions with Field Representatives and customers through phone calls, emails, and chats. As such, professionalism—both written and verbal is essential, along with patience and empathy. Responsibilities include assisting with orders, resolving issues by finding the best solutions, and providing accurate, relevant information to address questions about our products and services.

Life’s Abundance provides an ever-evolving opportunity for employee growth, and job responsibilities may be modified over time.

What Will Make You Successful:

• Excellent verbal and written communication skills with a professional demeanor
• Maintaining a positive, energetic, and courteous working relationship with customers, Field Representatives, and team members
• Effective listening and problem-solving skills
• Comfortable with using a computer while simultaneously being on the phone
• A desire to support Field Representatives and their customers in such a way that each person feels heard, respected, and that the best was done to assist them
• A learner’s mindset and demonstrating the ability to learn new software, initiatives, and policies
• Willingness and ability to occasionally travel domestically for training and company events.
• Availability to work full-time Monday through Friday.
• High school diploma or equivalent.

At Life’s Abundance, we put people first - in fact, that principle is hardcoded in how we do business. By shifting the conversation from profit to purpose and from sales to sustainability, we are committed to empowering people and pets to live healthier and happier lives:

As a Certified Evergreen company, we have found that nurturing a workforce motivated by our purpose and culture builds a rock-solid foundation. We take care of our people, and they take care of our customers, distributors, communities, and families.

Our culture is an investment in a stronger company, which in turn strengthens the world at large. We are 100% employee-owned, and this is evident in the way we take ownership of initiatives and work together as a team. If you’re an energetic, collaborative person who wants to make a positive dent in the universe while helping others live their best lives, we want to hear from you!

At Life’s Abundance, we don’t just accept differences - we celebrate, support, and thrive on them for the benefit of our employees, our products, and our communities. Life’s Abundance is proud to be an equal-opportunity employer.