Customer Service Representative

Randstad USA; Fort Lauderdale (FL); On-site; USD 25,000 - 26,000; Full time

Job summary

Randstad USA is hiring Emergency Response Specialists for a premier Temp-to-Perm role in Fort Lauderdale, FL. This position starts with on-site work and leads to permanent placement with a comprehensive benefits package.

Responsibilities include answering emergency calls, coordinating dispatch, and providing calm, empathetic support to callers in distress. Requires HS diploma or GED, 6 months of call center experience, and ability to pass drug and background checks.

Qualifications

• 6 months of call center experience required.
• HS diploma or GED required.
• Available to work on-site and weekends.
• Pass drug test and a background check.

Responsibilities

• Be the First Responder: Promptly answer incoming emergency calls from drivers involved in automobile accidents.
• Coordinate Lifelines: Gather critical information and swiftly dispatch police, fire, or medical services to the scene.
• Provide Vital Services: Assist with Stolen Vehicle Recovery, Automatic Collision Notifications, and Enhanced Roadside Assistance.
• Be the Calm in the Storm: Offer emotional support, reassurance, and clear guidance to callers in high-distress situations.

Skills

Active Listening

Telephone Etiquette

Typing Skills

Call Center Exp

Empathy

Advanced computer skills

Adapting to Change

Fluency in English

Manage high volume of calls

Apply product knowledge

Resilience and Work ethic

Adherence to Schedules

Luxury Brand Ambassador

Calm under pressure

Empathetic Communicator

Detail-Oriented and Patient

Manage Emergency calls

Education

High School

Job description

Looking for more than just a job? Randstad is hiring Emergency Response Specialists for a global leader in business solutions. This is a premier Temp-to-Perm role where you can showcase your skills, save lives, and transition into a permanent career with a world-renowned organization.

While you start your journey with Randstad, your hard work paves the way to direct conversion. Once converted to a permanent employee, you will unlock apremium benefits package designed to take care of you and your family from day one. Training schedule: 4 weeks; Mon-Fri 9:00am -6:00pm Multiple Shifts Available: Morning, Afternoon and Overnight

The right candidate would be able to:

• Availableto work ON-SITE.
• Must have 6 months of call center experience (Required).
• Pass a Drug Test and a Background Check.
• Available to work on weekends.
• Have a HS diploma or GED (Min. Req)

salary: $18.2 - $18.98 per hour

shift: First

work hours: 9 AM - 6 PM

education: High School

Responsibilities

• Be the First Responder: Promptly answer incoming emergency calls from drivers involved in automobile accidents.
• Coordinate Lifelines: Gather critical information and swiftly dispatch police, fire, or medical services to the scene.
• Provide Vital Services: Assist with Stolen Vehicle Recovery, Automatic Collision Notifications, and Enhanced Roadside Assistance.
• Be the Calm in the Storm: Offer emotional support, reassurance, and clear guidance to callers in high-distress situations.

The essential functions of this role include:

• working in a smoke free environment
• working weekends

Skills

• Active Listening (1 year of experience is required)
• Telephone Etiquette
• Typing Skills
• Call Center Exp
• Empathy
• Advanced computer skills (1 year of experience is required)
• Adapting to Change
• Fluency in English
• Manage high volume of calls (6 months of experience is required)
• Apply product knowledge (1 year of experience is preferred)
• Resilience and Work ethic
• Adherence to Schedules
• Luxury Brand Ambassador (1 year of experience is required)
• Calm under pressure
• Empathetic Communicator
• Detail-Oriented and Patient
• Manage Emergency calls (6 months of experience is required)

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Entry Level
• 1 year

Education

• High School (required)