Member Service Rep

Randstad USA; Renton (WA); Hybride; USD 45 000 - 53 000; Plein temps

Avantages offerts par ce poste

12-week paid training

Benefits package including medical, Rx

401K plan

Résumé du poste

Randstad USA is hiring a customer service professional for a fully remote opportunity within a premier health plan. 12-week paid virtual training and competitive pay at $21.62 per hour.

You will handle member calls, resolve benefits/claims questions, and use Office 365 and Epic/HealthConnect. Residence within commuting distance of Renton or Spokane to pick up equipment is required; a secure home office with high-speed internet is essential for success in this fast-paced role with long-term

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of customer service experience.
• Call center experience preferred.
• Healthcare/health insurance experience preferred.
• Proficiency with Office 365 and Epic/HealthConnect.
• Reliable internet and home office setup.

Responsabilités

• Handle incoming calls from health plan members and resolve inquiries.
• Navigate multiple systems to deliver first-call resolution.
• Document interactions accurately per policies and compliance.
• Adhere to work schedules and call center metrics.

Connaissances

Verbal communication

Written communication

High-volume call handling

Active listening

Customer service

Office 365

Epic/HealthConnect

Formation

High School Diploma or GED

Outils

Office 365

Epic/HealthConnect

Description du poste

Are you a dedicated customer service professional looking for a rewarding, fully remote opportunity with a premier healthcare organization? Skip the daily commute and make a meaningful impact by serving as the primary voice and advocate for our health plan members! We offer a comprehensive 12-week paid virtual training program and competitive pay at $21.62 per hour. If you thrive in high-volume settings, value exceptional care, and are looking for a long-term career path with performance-based FTE conversion opportunities, we want to hear from you!

Job Summary: In this role, you will handle incoming calls from health plan members, resolving complex inquiries regarding benefits, eligibility, claims, billing, and provider information with empathy and precision. Working in a fast-paced environment, you will navigate multiple systems simultaneously—including Office 365 and Epic/HealthConnect—to deliver first-call resolution and high-quality service. You must reside within commuting distance of either Renton, WA or Spokane, WA to pick up your assigned computer equipment, and you must have a secure, distraction-free home office hardwired with high-speed internet.

salary: $21.61 - $21.62 per hour
shift: First
work hours: 7 AM - 9:30 PM
education: High School

Responsibilities

• Answer incoming calls from health plan members to address and resolve complex inquiries regarding benefits, eligibility, claims, and general plan support.
• Provide compassionate, professional service while navigating multiple computer systems and software applications simultaneously, including Office 365 and Epic/HealthConnect.
• Evaluate customer information to determine the appropriate course of action, maintaining quality assurance and first-call resolution standards.
• Document all member interactions accurately and thoroughly in accordance with organizational policies and compliance guidelines.
• Adhere strictly to assigned work schedules, call-handling metrics, and attendance policies within a high-volume call center setting.

Skills & Qualifications

• High School Diploma or GED required.
• Minimum 2 years of customer service experience required.
• Call center experience (6+ months recent experience strongly preferred).
• Prior health insurance or healthcare industry experience preferred.
• Office 365 and Epic/HealthConnect proficiency.
• Hardwired internet connection with minimum speeds of 20 Mbps upload and 20 Mbps download.
• Active listening and strong written/verbal communication skills.

The essential functions of this role include:

• working weekends

Skills

• Verbal Communication
• written communication
• high-volume call

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Entry Level
• 2 years

Education

• High School (required)