Customer Service Representative

VentureTech Solutions; Fort Lauderdale (FL); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

401k with employer match

Medical, vision, and dental insurance

Disability and life insurance

Paid holidays and paid time off (PTO)

Service-time awards and additional benefits

Job summary

VentureTech Solutions is looking for an Inbound Customer Service Representative in Fort Lauderdale. You will be responsible for managing inbound customer calls, identifying needs, and providing solutions. The role offers a starting pay of $17 per hour and includes comprehensive benefits.

The ideal candidate is organized, detail-oriented, and has excellent communication skills, preferably in both English and Spanish. This is a full-time position with scheduled shifts including weekends.

Qualifications

• Ability to organize and manage multiple priorities effectively.
• Attention to detail is crucial in this fast-paced environment.
• Experience in call centers is a plus, but not required.

Responsibilities

• Answer inbound calls and identify customer needs.
• Ensure service meets contractual goals and KPIs.
• Greet customers courteously and professionally.
• Listen to customer concerns and build rapport.
• Discuss account components and answer billing questions.

Skills

Time-management

Outstanding organizational skills

Ability to multi-task

Computer savvy

English and Spanish proficiency

Job description

Cypress Creek Financial LLC

provides state licensed consumer financial services.

Position: Inbound Customer Service Representative

Compensation:

Starting hourly base rate of $17.00 per hour plus bonus(es).

Benefits offered:

• 401k with employer match
• Medical, vision, and dental insurance
• Disability and life insurance
• Paid holidays and paid time off (PTO)
• Service‑time awards and additional benefits

Location:

On‑Site, 6360 NW 5th Way Suite #102, Fort Lauderdale, FL 33309

Schedule:

• Mon‑Fri 10:30 AM – 7:00 PM
• Saturday 9:00 AM – 5:30 PM

Days off:

One weekday and Sunday.

Inbound Customer Service Representative Responsibilities:

• Answer inbound calls from enrolled customers, identify customer needs, and offer the most appropriate resource or resolution.
• Ensure service delivered to customers meets contractual goals and key performance indicators (KPIs).
• Greet customers in a courteous, friendly, and professional manner using company procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport.
• Answer billing questions by discussing account components with customers.

Inbound Customer Service Representative Required Skills:

• Time‑management: ability to organize and manage multiple priorities.
• Outstanding organizational skills and great attention to detail.
• Ability to multi‑task in a fast‑paced environment.
• Computer savvy: above‑average knowledge of telephonic and CRM systems.
• Proficient in English and Spanish (bilingual preferred but not required).

Additional Information:

Many of the successful hires we have made over the past few years have come from call center environments. We provide an in‑house training program. No experience necessary.

Job Type: Full‑time

Pay: $17 per hour