Customer Service Representative

Venture Tech Solutions, Inc.; Fort Lauderdale (FL); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

401k w/employer match

medical

vision

dental

disability/life

paid holidays

paid time off (PTO)

service time awards

Job summary

Cypress Creek Financial LLC is seeking an Inbound Customer Service Representative in Fort Lauderdale, FL. The role includes answering customer inquiries and ensuring high-quality service delivery.

The ideal candidate will excel in time management and possess outstanding organizational skills, with a preference for bilingual candidates. This full-time position offers a starting hourly pay of $17 plus bonuses and benefits including a 401k with employer match.

Qualifications

• Must possess great attention to detail and organizational skills.
• Experience in a fast-paced environment is crucial.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Answer inbound calls from enrolled customers and identify their needs.
• Ensure service meets contractual goals and KPIs.
• Greet customers courteously while following company procedures.
• Listen attentively to customer concerns and build rapport.
• Address billing questions and guide customers through their accounts.

Skills

Time Management Skills

Outstanding organizational skills

Ability to multi-task

Computer savvy

Proficient in English/Spanish

Job description

Cypress Creek Financial LLC

provides state licensed consumer financial services.

Position: Inbound Customer Service Representative

Compensation

Starting Hourly Base Rate + Bonus(es) -$17.00/Hour

Pay: $17 per hour

Benefits

• 401k w/employer match
• medical
• vision
• dental
• disability/life
• paid holidays
• paid time off (PTO)
• service time awards

Location

On-Site / 6360 NW 5th Way Suite #102 Fort Lauderdale, FL 33309

Schedule

Mon-Fri 10:30 AM – 7PM, Saturday 9:00 AM – 5:30 PM

Days off

One week day and Sunday

Responsibilities

• Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs.
• Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators ("KPIs")
• Greet customers in a courteous, friendly, and professional manner using company specific procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Answer billing questions by talking through components of customer accounts.

Required Skills

• Time Management Skills: the ability to organize and manage multiple priorities.
• Outstanding organizational skills and great attention to detail.
• Ability to multi-task in a fast-paced environment is a requirement.
• Computer savvy: above average working knowledge of telephonic and CRM systems is important.
• Proficient in English/Spanish – Bilingual – preferred not necessary.

Job Type

Full-time

Supplemental Pay Types

• Bonus(es)
• Spiff(s)

Location Requirement

Fort Lauderdale, FL 33309: Reliably commute or planning to relocate before starting work (Required)