Customer Service Representative

Manpower Group (USA); Fort Lauderdale (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Temp to hire

Referral bonus

Performance bonus

Job summary

ManpowerGroup is seeking a Customer Service Representative to support luxury automotive clients and their customers. This role requires bilingual English and French communication, the ability to handle urgent situations, and precise documentation of interactions in company systems.

A minimum of 1 year in call center or customer service is expected. The position offers shift variety and potential for temp-to-hire opportunities, with bonus incentives for performance and referrals, in a fast-paced

Qualifications

• 1+ year of experience in call center or customer service environment.

Responsibilities

• Serve as a primary point of contact for customers requiring assistance related to luxury vehicle programs and services.
• Handle urgent and time-sensitive situations, including vehicle theft reports, accident assistance, roadside breakdown support, and law enforcement inquiries.
• Accurately document customer interactions and case details within company systems.
• Navigate multiple client programs while adhering to brand-specific processes and requirements.
• Research and analyze information to determine appropriate next steps and resolutions, coordinating with internal teams and stakeholders to ensure timely support.

Skills

English & French

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Our client, the automotive industry, is seeking Customer Service Representativesto join their team. As a Customer ServiceRepresentative, you will be part of the Customer Support Department supporting luxury automotive clients and their customers. The ideal candidate will have excellent communication skills, adaptability, and a customer-focused attitude which will align successfully in the organization.
French & English languages required for this role.

Job Title: Customer Service Representative

Pay Range: $18.20 - $19.00

Shift: Varies, 8 hours. Shift differentials available from 6:00pm-6:00am and 6:00am to 6:00pm

What's the Job?

• Serve as a primary point of contact for customers requiring assistance related to luxury vehicle programs and services.
• Handle urgent and time-sensitive situations, including vehicle theft reports, accident assistance, roadside breakdown support, and law enforcement inquiries.
• Accurately document customer interactions and case details within company systems.
• Navigate multiple client programs while adhering to brand-specific processes and requirements.
• Research and analyze information to determine appropriate next steps and resolutions, coordinating with internal teams and stakeholders to ensure timely support.

What's Needed?

• Excellent verbal and written communication skills in both English and French.
• +1 year of experience in call center, customer service, dispatcher or any customer orientated environment required
• Its a plus if you are enthusiastic about cars!
• Strong attention to detail and commitment to accuracy.
• Ability to remain calm, professional, and effective during high-pressure situations.
• Strong problem-solving and decision-making abilities.
• Ability to work independently with limited supervision and adapt to changing business needs.
• High School Diploma or GED

What's in it for me?

• Opportunity to work with prestigious automotive brands and deliver exceptional customer experiences.
• Temp to hireopportunity
• Referral bonus
• Performance bonus
• Engage in a dynamic and fast-paced environment that values adaptability and resilience.
• Develop your skills in a customer-centric role supporting luxury vehicle clients.
• Be part of a team that values professionalism and high standards of service.
• Gain valuable experience in the automotive customer service industry.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.