Customer Service & Dispatch Specialist

Mr Handyman; Fort Collins (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Advancement and growth opportunities

Flexible hours

Paid Holidays and vacation

Bonus opportunities available

Job summary

Mr. Handyman in Fort Collins, CO is hiring a Customer Service Representative to deliver a best-in-class customer experience.

You will handle inbound/outbound communications, manage schedules for Service Professionals, and guide customers through projects with clear recommendations. Successful candidates have 2+ years in an office setting, strong communication skills, and the ability to multitask and stay highly organized.

Qualifications

• Live within the area.
• 2+ years of experience in an office setting.
• Complete a background check.
• Professional communication and phone skills.
• Solve problems easily; be a self-starter.

Responsibilities

• Inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals.
• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals.
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer.
• Deliver solutions and provide inside sales support over the phone.

Skills

Customer service

Multitasking

Organized

Communication

Independent work

Inside sales over phone

Tools

Microsoft Office

Excel

Job description

Mr. Handyman in Fort Collins, CO is hiring a Customer Service Representative to deliver a best-in-class customer experience.

You will handle inbound/outbound communications, manage schedules for Service Professionals, and guide customers through projects with clear recommendations. Successful candidates have 2+ years in an office setting, strong communication skills, and the ability to multitask and stay highly organized.