Customer Service Representative

Grande Aire Services, Inc.; Florida; Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Employer-paid medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with company match

Referral bonuses

Job summary

Grande Aire Services, Inc. is hiring a Customer Service Representative to support our high-volume service team in Bonita Springs, FL. The role involves handling inbound calls, scheduling appointments, and maintaining records in Service Titan.

We offer competitive hourly pay, employer-paid medical insurance, and a benefits package including dental, vision, life insurance, PTO, and a 401(k) match. Join a trusted leader with 50+ years in the industry.

Qualifications

• 1+ year of call center or high-volume customer service experience preferred.
• Strong communication, organization, and multitasking skills.
• Typing skills desirable.

Responsibilities

• Answer high-volume inbound calls.
• Convert inquiries into scheduled service appointments.
• Set up and maintain customer records in Service Titan.
• Coordinate and dispatch appointments.
• Promote services and assist across communication channels.
• Handle customer concerns professionally.
• Support basic accounts receivable tasks.

Skills

Call center experience

Communication

Organization

Multitasking

Typing

Tools

Service Titan

Job description

Description

Join Southwest Florida’s trusted leader in air conditioning, refrigeration, and appliance repair—serving the community for 50+ years. Grande Aire Services is hiring a Customer Service Representative to support our high-volume, fast-paced service team.

What We Offer

• $19–$22/hr. (experience-based)
• 100% Employer-Paid Medical Insurance
• Dental, vision & life insurance
• Paid time off
• 401(k) with company match
• Referral bonuses & employee discounts

What You’ll Do

• Answer high-volume inbound calls
• Convert inquiries into scheduled service appointments
• Set up and maintain customer records in Service Titan
• Coordinate and dispatch appointments
• Promote services and assist across communication channels
• Handle customer concerns with professionalism
• Support basic accounts receivable tasks

What You Bring

• 1+ year of call center or high-volume customer service experience preferred
• Strong communication, organization, and multitasking skills
• A positive, service-driven attitude
• Typing Skills

Location: 3963 Bonita Beach Rd SW, Bonita Springs, FL 34134