Insurance Support Specialist - Fayetteville, AR

Staffmark Group; Fayetteville (AR); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

Supportive Team Environment

Job summary

Staffmark Group in Fayetteville, AR is hiring a Customer Service Representative to assist customers with personal insurance needs, educate on coverage options, and drive retention. This role emphasizes building lasting client relationships and meeting sales and service goals through consultative conversations.

Qualified candidates will have a high school diploma or GED, strong communication skills, and experience with CRM software and data entry.

Qualifications

• Strong customer service mindset.
• Clear verbal and written communication.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills and ability to manage multiple priorities.

Responsibilities

• Assist customers with personal insurance needs, including auto, home, renters, and related coverages.
• Educate clients on coverage options and recommend solutions based on individual needs.
• Maintain knowledge of insurance carriers, products, underwriting guidelines, and eligibility requirements.
• Support existing policyholders by answering questions, processing changes, and identifying retention opportunities.
• Convert inbound inquiries and leads into new insurance business.
• Proactively uncover additional insurance needs through consultative conversations.
• Build long-term client relationships that drive customer loyalty and repeat business.
• Generate referrals and network within the community to develop new business opportunities.
• Work toward sales and retention goals while delivering outstanding customer service.

Skills

Customer service

Verbal communication

Written communication

Data entry

Organizational skills

Professionalism

Education

High school diploma or GED

Tools

CRM Software

Order processing systems

Job description

Staffmark Group in Fayetteville, AR is hiring a Customer Service Representative to assist customers with personal insurance needs, educate on coverage options, and drive retention. This role emphasizes building lasting client relationships and meeting sales and service goals through consultative conversations.

Qualified candidates will have a high school diploma or GED, strong communication skills, and experience with CRM software and data entry.