Customer Service Representative

Aditi Consulting; Englewood Cliffs (NJ); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan participation

10 paid days off

Job summary

A leading consulting firm in Englewood Cliffs, New Jersey is seeking a Legal Support Specialist to manage and coordinate consumer complaints and legal documentation support. Ideal candidates have strong organizational and analytical skills, proficiency in Microsoft Office, and prefer candidates with at least 1 year of customer service experience. This role offers a competitive hourly rate and benefits including medical, dental, and vision options, paid time off, and a 401(k) plan.

Qualifications

• 1+ year experience in customer service preferred.
• Ability to prioritize tasks independently with minimal supervision.

Responsibilities

• Manage all Legal consumer complaints providing support to the legal team.
• Coordinate Small Claims Complaints to ensure proper follow-up.
• Support Legal Department with gathering information for legal matters.

Skills

Excellent organization skills

Proficient with Microsoft Office (Excel, Word, Outlook)

Customer service experience

Analytical skills

Education

College degree preferred

Job description

Base pay range: $20.00/hr - $25.00/hr.

Payrate: $20.00 - $25.00/hr.

Responsibilities

• Manage all Legal consumer complaints providing support to legal team
• Coordinate Small Claims Complaints to ensure that they are assigned to dedicated agent, follow up on, and resolve
• If not resolved, schedule an RSM/FSM to attend Small Claims to defend on behalf or inform Legal if outside counsel is needed.
• Support Legal Department with composing AG responses to consumer issues.
• Support Legal Department with gathering information of consumer history for filing class actions, legal demand letters or other relevant legal matters.
• Keep track of legal cases in the excel

Must have Skills

• Excellent organization skills; able to prioritize tasks independently w/ minimal supervision; has great follow up skills
• Proficient with Microsoft Office (Excel, Word, Outlook) - will be reported on regular basis up to leadership level
• A team player, self-driven. flexible, dedicated individuals - looking for a jack of all trades kind of character that can help in multiple areas
• Customer service experience

Qualifications

• College degree preferred but not required.
• Preferred 1+ year experience in customer service
• Analytical skills with problem solving abilities
• Microsoft Excel skills
• Strong organized skills and written communication skills

Top Skills

• Excellent organization skills; able to prioritize tasks independently w/ minimal supervision; has great follow up skills
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• A team player, self-driven. flexible, dedicated individuals - that is able to help out in multiple areas

Education and Years of Experience

• College degree preferred but not required.
• Preferred 1+ year experience in customer service

Pay Transparency

The typical base pay for this role across the U.S. is $20.00 - $25.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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Other

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