Client Service Specialist

Cogency Global Inc.; Helena (MT); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Relaxed dress code

Educational assistance program

Paid community service days

Diversity and inclusion commitment

401k with up to 5% match

80% covered medical insurance

80% covered dental and vision insurance

Job summary

A professional services firm located in Helena, MT, is seeking a Client Services Representative. This entry-level role involves direct client interaction, processing orders, and assisting clients with legal documentation. Candidates should possess strong customer service skills and be proficient in Microsoft Office. The firm values integrity, fairness, fun, and offers comprehensive benefits including medical insurance and a 401k plan.

Qualifications

• Experience in corporate, lien search, or DMV is a plus.
• Prior corporate knowledge and paralegal experience preferred.

Responsibilities

• Process orders and resolve client issues.
• Update company records efficiently.
• Provide order results to clients promptly.
• Assist clients in using proprietary applications.
• Guide clients in obtaining documents from public offices.
• Review legal documentation with attention to detail.

Skills

Customer service experience

Proficient in Microsoft Office

Strong verbal and written communication

Detail-oriented

Education

Bachelor’s degree

2+ years of related experience

Job description

1 day ago Be among the first 25 applicants

This range is provided by Cogency Global Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr - $45,000.00/yr

Direct message the job poster from Cogency Global Inc.

We are looking for a candidate with customer service experience to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Corporate, lien search or DMV experience a plus. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented. The candidate will provide customer service for our law firm and entity clients.

Our NO LAYOFF strategy, commitment to integrity, fairness and fun and strong financial performance make us an ideal alternative to the traditional “all business” organization. For consideration, please send us your resume and salary requirements.

Essential Duties and Responsibilities:

• You will be in direct contact with clients– processing orders, resolving any issues, request for assistance
• Updating company records
• Provide order results to clients in an efficient manner.
• Ability to respond promptly to client questions and concerns
• Helping clients to use Cogency Global’s proprietary applications (training provided)
• Guiding clients through the process of working with state and local public websites and offices to obtain documents or arrange for their filing, report results and add related charges to the order.
• Reviewing legal documentation –attention to detail is a must.
• Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
• Great written and verbal communication
• Bachelor’s degree or 2+ years of related experience with legal or corporate legal services transactions.
• Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)

Together, we live our Core Values

Integrity: Doing the Right thing even when no one will know and walking the talk

Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.

Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture

No Lay off strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy

...and to further support our staff, we offer:

• Relaxed and Casual dress code for Summer months & Fridays
• Educational assistance program for all of our eligible staff members
• Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions
• An Organization that gives back to Society – We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year
• A commitment to diversity & inclusion
• 401k up to 5% price match, Access to FSA, Pre-Tax Transit benefit
• 80% covered Medical Insurance & 80% covered Dental & Vision insurance

Seniority level

Entry level

Employment type

Full-time

Job function

Research, Customer Service, and Legal

Industries

Legal Services

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