Retirement Specialist

Genpact; Richardson (TX); On-site; USD 21,593 - 30,754; Full time

Job summary

A global technology services firm is looking for a full-time Customer Service Representative in Richardson, TX. The role involves managing client concerns, addressing past due accounts, and ensuring customer satisfaction. Ideal candidates will have strong communication skills, be able to work in a fast-paced environment, and are open to shift rotations. Compensation is $19/hr with opportunities for growth in a values-driven culture. Join a team committed to AI, digital innovation, and operational excellence.

Qualifications

• Experience in a fast-paced environment with established quality standards.
• High level of confidentiality and professionalism.
• Willingness to rotate shifts and weekly offs.

Responsibilities

• Handle inbound and outbound calls with effective communication.
• Ensure accounts are current and provide long-term solutions.
• Take additional training as suggested by management.

Skills

Good written and verbal communication skills

Negotiation skills

Problem-solving

Ability to work in a team

Tools

MS Word

Excel

Job description

This range is provided by Genpact. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr – $19.00/hr

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast‑moving, tech‑driven environment, love solving real‑world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Customer Service Representative

In this role, Representative responsible for addressing clients' concerns promptly and effectively, ensuring their satisfaction. Will also assist in resolving past due accounts, contributing to improved financial outcomes.

Salary Compensation: $19/hr

Shift: Rotational

Responsibilities

• Should be able to work in blended environment catering both Inbound & Outbound Calls.
• Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all services.
• Ensure that the account becomes current & provide solution to keep it current for long term.
• Willing to take additional training as suggested by management.
• Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers/businesses.

Qualifications

Minimum Qualifications

• Good written and verbal communication skills
• With high level of confidentiality and professionalism
• Basic/Good Computer Skills
• Basic knowledge in MS Word & Excel
• Willing to rotate shifts and weekly offs
• Open and receptive to feedback
• Ability to work in a fast‑paced environment where standards of quality and timelines are established.
• High on integrity to ensure compliance.
• Ability to work on a team.

Preferred Qualifications/ Skills

• With BPO or contact center experience
• Must be amenable to work onsite – DFW Site (Richardson, TX)
• Assertive and confident
• Problem solver with procedure driven judgment to find the best solution.
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is 19.00 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Location‑based Roles Richardson TX area candidates are eligible for this role only.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service and Accounting/Auditing