Customer Service Representative

Aditi Consulting

Princeton (NJ)

On-site

USD 24,435 - 34,801

Part time

14 days+

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Benefits offered by this job

Health insurance

401(k) plan participation

Paid time off

Job summary

A leading consulting firm in Princeton is seeking an entry-level customer service representative to handle inquiries, support continuous improvement initiatives, and manage reports in systems like Oracle and Salesforce. Ideal candidates should possess strong communication skills and experience in customer service. This contract position offers a pay rate of $21.50/hr, with potential benefits including medical and dental coverage.

Qualifications

Minimum High School completion; preferred Bachelor's degree with 5 years experience.
3+ years of customer service experience required.
Excellent troubleshooting and decision-making skills required.

Responsibilities

Liaise with departments to resolve inquiries.
Lead continuous improvement initiatives.
Run reports in BI and Oracle systems.

Skills

Customer service experience

Problem solving

Communication skills

Attention to detail

Education

High School diploma

Bachelor's degree preferred

Tools

Oracle

Salesforce

SAP

Job description

Base pay range

$21.50/hr - $21.50/hr

Payrate: $21.50 - $21.50/hr.

This range is provided by Aditi Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

Liaise with other departments to resolve order status, product, production, delivery, and billing inquiries
Lead and/or support continuous improvement initiatives for the department. Use best practices and knowledge of internal/external business practices to exceed department service levels.
Responsible for running reports (daily, monthly, quarterly) in BI, Oracle, and other systems.
This position serves as a liaison with Customer Service, Supply Chain, IT and external vendors.
Partner with Quality Team throughout the recall process.
Partner with Corporate Complaints team in accordance with the complaint procedure.
Serve as a point of escalation and handoff for BPO cross-over tasks.
Oversee return procedures in accordance with the Gatekeeper process.
Process extended service agreements.
Tracks and resolve complex system problems.
Serve as a mentor and trainer to BPO representatives.
Meet and/or exceed goals/KPIs of the position.
Handle any other duties and/or projects, as assigned, for the benefit of the organization
Adhere to Integra Core Values.
The ability to act as an essential employee within the Customer Service Department--having the ability to work on company holidays; ability to work from home if the office/company is closed due to weather related or other circumstances.
This position will require office work.

Requirements

Minimum High School completion. Preferred bachelor’s degree or equivalent from a college or university and/or a minimum of five years’ related experience and/or training; or equivalent combination of education and experience.
3+ years of experience in customer service, accounting, finance, or information systems. Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes.
Passion for customers and delivering a world-class service experience.
Excellent troubleshooting, problem solving and decision-making skills with excellent attention to detail.
Demonstrated critical thinking and analytical skills.
Demonstrated ability to embrace change and adaptability.
Ability to partner with key internal and external stakeholders, establish effective working relationships.
Proven ability to work both independently and in a fast-paced team environment.
Ability to follow through and successfully execute tasks while adhering to specified quality standards.
Ability to accept increasing responsibility and grow as the needs of the organization increase.
Previous experience in a manufacturing company and/or in the medical device and/or pharma industry preferred.
Understanding of Order to Cash processes and related systems. (Oracle, MS Office, Salesforce).
Knowledge of products, services, and business operations a plus.

Top skills

Multiple systems (SAP, Salesforce, Oracle, MS Teams, etc.)
Excellent communication skills

Pay Transparency

The typical base pay for this role across the U.S. is: $21.50 - $21.50/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy. We do not include hyperlinks in the final version per guidelines, but we can include as plain text: https://www.aditiconsulting.com/privacy-policy

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.

Seniority level