Customer Service Representative

Mesilla Valley Transportation; El Paso (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Vision insurance

Job summary

Mesilla Valley Transportation is hiring a Customer Service Representative in El Paso, TX. The role supports operational teams and focuses on timely, courteous communication with customers and internal staff.

Responsibilities include routing and dispatch coordination, data entry, and cross-team problem solving to deliver high levels of customer service. Full-time, evenings, benefits included.

Qualifications

• High School Diploma or GED is required.
• Strong customer service skills.
• Strong communication skills.
• Basic knowledge of motor carrier operations and geography.
• Strong proficiency in MS Office.

Responsibilities

• Communicates in a clear and consistent manner and with high integrity.
• T-call's (terminal calls) inbound loads to transfer from Mexican Carriers.
• Creates orders to dispatch drivers on empty moves to adjust trailer pools, recover trailer, etc.
• Reconciles envelops with Bill of Ladings and Trans-flows paperwork as needed.
• Monitors and answers emails promptly.
• Accurately enters information into company computer systems.
• Works with team members to solve problems.
• Provides accurate information to customers.
• Demonstrates high resource utilization.
• Help the company provide a high level of customer service.

Skills

Customer service

Communication

MS Office

Geography knowledge

Motor carrier operations

Education

High School Diploma or GED

Tools

MS Office

Job description

Join the MVT family!!! Mesilla Valley Transportation is hiring Customer Service Representatives in El Paso, TX!

The Customer Service Representative is responsible for efficiently and effectively supporting our operational teams.

Key measures of success include:

• Provide timely and courteous communication with internal and external customers.
• Be recognized by team, peers, and customers as a key supporter.
• Contribute to a positive work environment.

Schedule: Monday-Friday 5:00pm-2:00 am

Responsibilities:

• Communicates in a clear and consistent manner and with high integrity.
• T-call's (terminal calls) inbound loads to transfer from Mexican Carriers.
• Creates orders to dispatch drivers on empty moves to adjust trailer pools, recover trailer, etc.
• Reconciles envelops with Bill of Ladings and Trans-flows paperwork as needed.
• Monitors and answers emails promptly.
• Accurately enters information into company computer systems.
• Works with team members to solve problems.
• Provides accurate information to customers.
• Demonstrates high resource utilization.
• Help the company provide a high level of customer service.

Qualifications:

• High School Diploma or GED.
• Strong customer service skills.
• Strong communication skills.
• Basic knowledge of motor carrier operations and geography.
• Strong proficiency in MS Office.

Job Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance

Benefit Conditions:

• Only full-time employees are eligible.

Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.

Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.

"Where family, careers, and success come together!"

Company: MVT Services

Employement Type: Full-Time

Salary: $16.00 per hour

Shift: 5:00 PM - 2:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday

Department: Customer Service

Benefits: 401(k),Dental Insurance,Health Insurance,Health Savings Account,Life Insurance,Paid Time Off,Tuition Reimbursement,Vision insurance

Req ID: 30