Customer Service Representative

Circle Logistics, Inc; Orlando (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Circle Logistics, Inc. in Orlando is seeking a detail-oriented Driver Services Representative to join our team. This entry-level role serves as the vital link between drivers, customers, and operations, ensuring seamless coordination and excellent service delivery.

You’ll gain hands-on experience in freight brokerage and transportation logistics, from load management to shipment tracking. You will learn brokerage processes, maintain records, and collaborate with Sales and Dispatch to resolve

Qualifikationen

• High school diploma or equivalent required.
• 1–3 years in customer service, operations, data entry, call center, dispatch, or logistics.
• Strong attention to detail with ability to manage multiple tasks.

Aufgaben

• Enter load orders and shipment data into proprietary systems accurately.
• Conduct proactive check calls to track and trace drivers.
• Coordinate with drivers for documentation and status updates.
• Monitor freight movement across tracking platforms and notify customers of delays.
• Maintain documentation for each shipment and ensure accessibility.

Kenntnisse

Customer service

Attention to detail

Communication

Time management

Multitasking

Ausbildung

High school diploma or equivalent

Tools

Microsoft Suite

Web-based software

Jobbeschreibung

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.

Job Description

We are seeking a detail-oriented and customer-focused Driver Services Representative to join our team in Orlando. This is an excellent entry-level opportunity to launch your career in freight brokerage and transportation logistics. In this role, you will be the vital link between our drivers, customers, and internal operations, ensuring seamless coordination and exceptional service delivery. You will work in a dynamic, fast-paced environment where your organizational skills, communication abilities, and problem-solving mindset will directly impact customer satisfaction and operational efficiency. As you grow with us, you'll develop a comprehensive understanding of how freight brokerage operations work, from load management to shipment tracking, while supporting our drivers and customers with professionalism and empathy.

• Enter new load orders and shipment information into proprietary web-based software systems with accuracy and attention to detail, learning brokerage-specific processes and industry standards
• Conduct proactive "check calls" to track and trace drivers throughout all pickups and deliveries, maintaining clear and transparent communication while building relationships with drivers
• Coordinate internal correspondence with drivers to ensure accurate documentation and timely updates on shipment status, gaining hands-on experience in freight coordination
• Monitor freight movement across multiple tracking platforms to verify accurate delivery times and proactively notify customers of potential delays
• Collect, organize, and maintain proper documentation for each shipment, ensuring all records are complete and accessible while understanding the importance of documentation in brokerage operations
• Collaborate with Sales and Dispatch teams to identify solutions for customer needs and resolve operational issues efficiently, learning how different departments work together in brokerage
• Maintain consistent outbound call volume while prioritizing quality interactions and customer satisfaction
• Respond to driver inquiries and customer concerns with empathy and professionalism, providing clear and concise information
• Balance multiple tasks simultaneously while maintaining organizational systems and meeting daily performance goals
• Contribute to continuous process improvements by identifying inefficiencies and suggesting innovative solutions, while developing your understanding of freight brokerage best practices

Qualifications

Required Qualifications:

• High school diploma or equivalent
• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics
• Strong attention to detail and ability to maintain accuracy while managing multiple tasks
• Excellent written and verbal communication skills
• Proficiency with Microsoft Suite and web-based software applications
• Demonstrated ability to prioritize, organize, and balance competing demands effectively
• Strong teamwork and collaborative skills with the ability to work cross-functionally
• Problem-solving abilities and resilience in fast-paced environments
• Time management skills and ability to meet performance targets
• Knowledge of tracking and tracing systems or willingness to learn quickly

Preferred Qualifications:

• Associate's degree or higher
• Previous call center or customer service experience
• Familiarity with logistics, transportation, or dispatch operations
• Experience with driver communication and coordination
• Knowledge of freight management or shipment documentation processes

Additional Information

All your information will be kept confidential according to EEO guidelines.