Customer Service Representative

The Syndicate; Edina (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

The Syndicate in the United States is seeking a Customer Experience Coordinator (CxC) to be the primary contact for our dealers and manufacturers. You will serve as the technical expert and problem-solver for premium firearm brands.

You will engage with manufacturers, dealers, and end-users, providing product knowledge, handling inquiries, and maintaining a professional, solution-focused communication style.

Qualifications

• Deep understanding of firearms, optics, and accessories for premium brands.
• Proven success in customer relations or account coordination in dealer-based settings.
• Exceptional verbal and written communication to explain technical issues clearly.
• Ability to manage multiple lines and technical data with high accuracy.

Responsibilities

• Act as the dedicated liaison between manufacturers, dealers, and end-users to resolve issues with a solution-first mindset.
• Provide expert-level information on product specifications, compatibility, and maintenance for high-end firearms and accessories.
• Track and manage dealer or end-user inquiries, shipping discrepancies, and warranty issues through to completion.
• Maintain the premium reputation of manufacturers and dealers through polished, timely communication.

Skills

Industry knowledge

B2B experience

Communication skills

Detail-oriented

Job description

The Role: We are looking for a high-caliber Customer Experience Coordinator (CxC) to serve as the primary point of contact for our dealers and/or manufacturers. You will be the technical expert and problem-solver regarding the premium brands we represent. If you have a deep understanding of firearm platforms and a passion for professional communication, we want to hear from you.

Key Responsibilities:

• Advocacy: Act as the dedicated liaison between our manufacturers, dealers, and end-users to resolve issues with a "solution-first" mindset.
• Support: Provide expert-level information on product specifications, compatibility, and maintenance for high-end firearms and accessories.
• Management: Track and manage dealer or end-user inquiries, shipping discrepancies, and warranty issues through to completion.
• Stewardship: Maintain the premium reputation of our manufacturers and dealers through polished, professional, and timely communication.

What You Bring:

• Industry Knowledge: A strong, foundational understanding of firearms, optics, and accessories (high-end/precision market experience is a major plus).
• B2B Experience: Proven success in customer relations or account coordination, preferably in a dealer-based or wholesale environment.
• Communication Skills: Exceptional verbal and written skills. You can explain complex technical issues clearly to manufacturers, dealers, and end-users.
• Detail-Oriented: Ability to manage multiple lines and technical data points without losing accuracy.