Customer Service Representative Firearms Retail

The Armory Operations Inc; Orlando (FL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Job summary

The Armory Operations Inc is looking for a Customer Service Representative (CSR) to deliver exceptional service and manage sales in a retail environment. This role requires a foundational knowledge of firearms and the ability to guide customers through their purchases while ensuring compliance with regulations.

The CSR will perform various responsibilities including greeting customers, processing transactions, and collaborating with the team. The position offers flexible hours with opportunities for advancement based on performance.

Qualifications

• Foundational understanding of major firearm manufacturers and models.
• Strong understanding of safe firearm handling practices.
• Basic understanding of firearm acquisition and sales laws.
• Comfortable with basic computer navigation and retail software.
• Detail-oriented self-starter excelling in fast-paced environments.
• Must obtain firearm safety certification within 14 days of hire.

Responsibilities

• Greet customers, provide product education, and execute transactions.
• Guide customers toward the right firearms and accessories.
• Maintain compliance with federal and local regulations.
• Assist customers with processing at SilencerShop kiosks.
• Identify suspicious purchase attempts and mitigate risks.
• Perform inventory counts and maintain showroom cleanliness.
• Collaborate to meet sales targets and enhance culture.

Skills

Firearms Knowledge

Safety First

Compliance Awareness

Tech Savvy

Highly organized

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

The Customer Service Representative (CSR) is the frontline face of The Armories. In this role, you will deliver an industry-leading customer experience by executing the full sales process while maintaining a safe, compliant, and pristine retail environment. As a subject matter expert on firearms, ammunition, and accessories, you will provide accurate information and respectful guidance in a fast-paced, high-accountability environment.

Key Responsibilities

• Sales & Engagement: Greet customers, provide product education, and execute point-of-sale (POS) transactions.
• Expert Recommendations: Guide customers toward the right firearms, accessories, ammunition, and suppressors for their needs.
• Compliance & Safety: Maintain strict federal, state, and local compliance, including ATF Form 4473, Form 4, and background checks.
• NFA Processing: Assist customers with SilencerShop kiosks and Cerberus NFA processing.
• Risk Mitigation: Identify potential "red flags" and elevate suspicious or non-compliant purchase attempts.
• Store Operations: Perform opening/closing procedures, complete inventory cycle counts, and maintain showroom cleanliness.
• Team Collaboration: Work with teammates to meet sales targets, participate in training, and foster a positive culture.

Qualifications & Skills

• Firearms Knowledge: Foundational understanding of major manufacturers, models, calibers, and related product lines.
• Safety First: Strong operational knowledge of safe firearm handling practices.
• Compliance Awareness: Basic understanding of laws governing firearm acquisition, transfer, and sales.
• Tech Savvy: Comfortable with basic computer navigation and learning new retail/compliance software.
• Core Attributes: Highly organized, detail-oriented self-starter who excels at multi-tasking in fast-paced retail settings.
• Certification: Must obtain an Armories-provided firearm safety certification within 14 days of hire.

Schedule & Compensation

• Type: Full-time or Part-time (Hourly).
• Schedule: Flexible hours based on operational needs; weekend availability and occasional extended hours required.
• Pay: Competitive hourly rate, highly dependent on related industry experience and sales performance.
• Growth: Direct eligibility for advancement opportunities based on measurable results.