Customer Service Representative

Caliber, Inc.; Burnsville (MN); On-site; USD 38,000 - 54,000; Full time

Job summary

Caliber, Inc. is seeking a Customer Service Representative to serve D2C customers with phone, email, and chat support. You will handle product inquiries, orders, returns, warranty questions, and lead generation while promoting the Caliber brand.

The role emphasizes knowledge of powersports/automotive sectors, collaboration across teams, and active participation in trade shows and ecommerce activities. A passion for the lifestyle helps you excel.

Qualifications

• Experience in a customer-facing role with strong Powersports, Automotive, or Motorsports background preferred.
• Experience with ERP systems (Epicor a plus), order entry, and basic logistics tracking.
• Well-organized and able to juggle multiple tasks with accuracy and attention to detail.
• Strong interpersonal and communication skills; ability to collaborate across teams and with internal/external stakeholders.
• Proficiency with Microsoft Office suite.
• Ecommerce experience is a plus.
• Prior tradeshow or event experience is a plus.

Responsibilities

• Serve as one of the main contact points for customers via phone, email, and chat.
• Ensure timely entry of orders, RMAs, credits, and corrections.
• Manage customer-facing email inboxes.
• Provide solutions that improve customer experience with products and services.
• Field potential leads and pass them to stakeholders.
• Be a subject matter expert on Caliber products and recommendations.
• Provide first-line support for technical assistance and warranty inquiries.
• Oversee Caliber’s ecommerce page (WooCommerce) and Amazon retail environment.
• Engage in powersports-focused show events to drive consumer interest.

Skills

Customer service

Communication

Order entry

Multitasking

Problem solving

ERP familiarity

Ecommerce experience

Tradeshow/event experience

Tools

Epicor ERP

WooCommerce

Amazon Seller Central

Microsoft Office

Job description

We are currently seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Caliber. At Caliber, we design, manufacture, and distribute products to the powersports/automotive/marine industries. As a Customer Service Representative, you will deliver exceptional support to our customers while embodying our core values. Y ou will be a key point of contact for our direct-to-consumer (D2C) customers—providing friendly, proactive, and knowledgeable support via phone, email, and chat. You’ll manage inquiries about product selection, order status, returns, warranty, and other customer needs, while also playing a key role in supporting trade shows and ecommerce orders where Caliber sells D2C at events and via our website. If you have a passion for problem-solving, a positive attitude, and a dedication to customer success, as well as a strong passion for Powersports/Automotive/Motorsports, then this is the role for you!

Reports to:

Director of Business Development

Key Responsibilities:

• Addressing Customer Issues: Serve as part of our “3 deep” points of contact for customer inquiries via phone, email, and chat.
• Ensure timely entry of orders, RMAs, credits, and corrections.
• Manage Caliber's customer-facing email inboxes.
• Provide solutions that help customers overcome challenges and improve their experience with our products and services.
• Field potential leads and deliver them to the appropriate stakeholders.
• Be a subject matter expert for Caliber. Know our products and have the ability to recommend solutions to address the customer’s needs.
• Provide first-line support for technical assistance and warranty inquiries.
• Be/Become the subject matter expert for Caliber’s ecommerce page (currently WooCommerce) as well as our Amazon retail environment.
• Be a Powersports/Automotive enthusiast and use that background to assist in successful consumer show engagements.

Qualifications:

• Experience in a customer-facing role, with a strong Powersports, Automotive, or Motorsports background — industry experience or serious enthusiast — required. Marine and outdoor equipment experience is also a plus.
• Experience with ERP systems (Epicor is a plus), order entry, and basic logistics tracking.
• Well-organized and able to juggle multiple tasks while maintaining accuracy and attention to detail.
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and with internal and external stakeholders.
• Proficiency in the Microsoft suite of products.
• Ecommerce experience is a plus
• Prior tradeshow or event experience is a plus.

Key Attributes for Success

• Passion for helping people and solving problems.
• Calm under pressure, even when handling tough issues or impatient customers.
• Positive, team-first attitude.
• A genuine passion for powersports, automotive, or motorsports — enthusiasts who live the lifestyle will thrive here.
• Powersports/Motorsports dealership experience is a huge plus.

Why Join Us?

• Opportunity to make a significant impact in a growing company.
• Team focused, collaborative, and entrepreneurial work environment.
• Competitive compensation, professional development, and benefits package.
• Occasional travel to exciting events across the US & Canada.

Core Values:

Entrepreneurial Spirit:

We vigorously implement common sense.We are adaptable, energetic, have zeal, passion, resilience, and a positive attitude.

Commitment to Customer:

We bend over backwards to help our customers! We are committed to helping them solve their problems, make their lives easier, and being the best possible supplier/manufacturer.

Innovation:

We are committed to radical innovation; if there is a better way to do it, or a more efficient way to complete it, we strive to figure it out and implement it.

Integrity:

We believe honesty is absolutely required in every employee and in everything we do.We also believe the basis for any relationship is trust, integrity, and respect.

Work Hard Play Hard:

We work hard and do what it takes to get things done on time! We also like to have fun and play hard: we live life with purpose and to the fullest.

Our Culture:

At Caliber/Elastech Solutions, our culture is built upon our core values and the strength of our people. We are a team that embraces an entrepreneurial spirit, values our commitment to customers, fosters innovation, upholds integrity, and believes in working hard and playing hard. If you exemplify these values, you will thrive in our dynamic and rewarding work environment.

If you are a results-oriented professional who thrives in a collaborative and innovative environment, and you’re passionate about making a positive impact in the Powersports/Automotive industries, we invite you to join our team as a Customer Service Representative. Apply today to contribute to our ongoing success and help shape the future of Caliber!