Firearm Customer Service Representative

Kentucky Gun Co; Bardstown (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance provided

Paid vacation

Competitive wages

Job summary

Kentucky Gun Co in Bardstown, KY is seeking a customer service oriented professional to support order processing and inquiries in a full-time role.

You will handle phone and email inquiries, resolve billing questions, and work with sales to address customer needs while maintaining accurate records.

Candidates should be proficient with POS systems, Microsoft Office, and multi-tasking in a fast-paced environment, with a commitment to courteous service.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is preferred.
• Ability to handle high-volume calls and maintain accuracy.

Responsibilities

• Provide prompt customer service via phone and email.
• Resolve billing inquiries and sales opportunities.
• Research, prioritize, and resolve customer issues in a timely manner.
• Maintain documentation of customer inquiries and responses for future reference.
• Route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Maintain broad knowledge of all company products, services and promotions.

Skills

POS systems

Microsoft Office

Typing

Multi-tasking

Communication

Education

High school diploma or equivalent

Job description

Position Summary

Provides customer service support by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This is a full-time position.

Position responsibilities

• Deliver prompt and professional solutions for customer inquiries via phone, email, etc.
• Resolve customer issues over the telephone, including billing inquiries and sales opportunities
• Research, prioritize and resolve customer issues in timely and accurate fashion.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Maintain broad knowledge of all company products, services and promotions.
• Manage large volume of customer calls in friendly and courtesy manner.
• Provide outstanding and exceptional customer service.
• Work with product and sales teams to address and resolve customer issues efficiently.
• Return customer calls in a timely manner to ensure customer satisfaction.

Knowledge, Skills and Abilities

• Must be computer savvy with POS systems; must know how to type, use Microsoft office proficiently, and be willing to learn new programs.
• Must have ability to work patiently and courtesy in customer relations
• Must have ability to communicate effectively, both verbally and in writing
• Ability to think quickly and logically to ensure expedient response to customer inquiries
• Must be organized and detailed oriented
• Must be able to multi-task, VERY Important
• Must be 21 or older
• Clean background, background check will be done

Education

High school diploma or equivalent

Benefits

• Competitive wages, based on experience.
• Health Insurance provided.
• Paid vacation

Awesome co-workers!