Customer Service Representative

Kelly; East Windsor (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement savings plan

Holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly is seeking a dependable, organized Customer Service Representative in East Windsor, CT. You will maintain direct contact with customers, support the sales team, assist multiple departments, and ensure customer satisfaction through efficient account management and effective communication.

This role offers a 1st shift schedule (7:00 AM–3:30 PM or 8:00 AM–4:30 PM), starting pay of $20/hour, and rotating Saturday shifts.

Qualifications

• 2-3 years of customer service experience in a structured, people-facing environment
• Proficient in Microsoft Word and Excel
• Strong organizational skills with attention to detail and ability to manage paperwork efficiently
• Ability to work under pressure and meet deadlines
• Excellent interpersonal and communication skills
• Dependable, positive, and an effective team player
• Problem-solving mindset with leadership potential

Responsibilities

• Maintain direct communication with customers, addressing their needs promptly and professionally
• Support the sales team by developing and nurturing strong client relationships
• Assist various company departments as needed
• Perform account management functions to resolve customer inquiries and issues
• Improve customer relations and ensure customer satisfaction measures are met
• Understand and comply with regulatory requirements, developing processes to enhance efficiency
• Organize and maintain customer documents and files accurately
• Collaborate as an effective team player, communicating politely, confidently, and persuasively
• Manage workload under deadlines and work effectively under pressure

Skills

Customer service

Microsoft Office

Organizational skills

Communication skills

Team player

Problem solving

Leadership potential

Job description

Location: East Windsor, CT

Pay: Starting at $20/hour

Shift: 1st Shift (7:00 AM - 3:30 PM or 8:00 AM - 4:30 PM)

Additional: Rotating Saturday shifts (7:00 AM - 10:00 AM)

Growth: Opportunities for advancement, including potential future leadership of the Customer Support department

About The Role

We are seeking a dependable, organized, and proactive Customer Service Representative to join our team. This role is ideal for someone with strong problem-solving skills and leadership potential, who may one day lead the Customer Support department. You will maintain direct contact with customers, support the sales team, assist multiple departments, and ensure customer satisfaction through efficient account management and effective communication.

Key Responsibilities

• Maintain direct communication with customers, addressing their needs promptly and professionally
• Support the sales team by developing and nurturing strong client relationships
• Assist various company departments as needed
• Perform account management functions to resolve customer inquiries and issues
• Improve customer relations and ensure customer satisfaction measures are met
• Understand and comply with regulatory requirements, developing processes to enhance efficiency
• Organize and maintain customer documents and files accurately
• Collaborate as an effective team player, communicating politely, confidently, and persuasively
• Manage workload under deadlines and work effectively under pressure

Qualifications

• 2-3 years of customer service experience in a structured, people-facing environment
• Proficient in Microsoft Office applications, particularly Word and Excel
• Strong organizational skills with attention to detail and ability to manage paperwork efficiently
• Ability to work under pressure and meet deadlines
• Excellent interpersonal and communication skills
• Dependable, positive, and an effective team player
• Problem-solving mindset with leadership potential

Why Join Us?

• Competitive starting pay of $20/hour
• Consistent first-shift schedule with predictable hours
• Rotating Saturday shifts with a supportive team
• Overtime opportunities for additional earnings
• Clear path for growth and advancement, including potential leadership roles

Benefits

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Equal Employment Opportunity Statement

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

AI Usage Statement

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.