Customer Service Representative- Part-Time

Ritchie Bros. Group; United States; On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

401k plan with company match

Medical, dental, and vision insurance

15 days PTO per year

Job summary

A leading commercial assets marketplace is seeking a part-time Customer Service Representative in Chehalis, WA. The successful candidate will provide exceptional customer service, handle inquiries, and process payments. Responsibilities include organizing documents, communicating with departments, and ensuring a commitment to safety. Ideal candidates thrive in team settings, maintain a positive attitude under pressure, and have prior customer service experience. This role offers a chance to contribute to a dynamic team in a fast-paced environment.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of a team, pitching in wherever you’re needed.

Responsibilities

• Organizing all keys and filing documents by our internal coding system.
• Communicating with different departments and customers for document requests.
• Processing payments from successful bidders.
• Providing customers with information about auxiliary services.
• Ensuring superior customer service is delivered.
• Supporting the commitment to safety in the workplace.

Skills

Customer service experience

Computer literacy

Teamwork

Positive attitude under pressure

Job description

Customer Service Representative- Part-Time

Chehalis, WA, United States (On-site)

About Us

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

The Part-Time Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of team, pitching in wherever you’re needed.

Job Info

• Job Identification 8364
• Posting Date 02/18/2026, 02:50 PM