Customer Service Representative

Ritchie Bros.; Lorain (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

RB Global is seeking a Customer Service Representative in Lorain, Ohio to deliver exceptional service, handle inquiries, process payments, and support sale-day activities. You will organize documents, communicate with multiple departments, and assist bidders and customers with information about auxiliary services.

A team-focused, friendly, patient attitude is essential to succeed in a fast-paced environment.

Qualifications

• Previous in-person customer service experience.
• Comfort with computers and learning new software.
• Strong data-entry and keyboarding skills.
• Commitment to excellent customer service.
• Ability to stay positive in high-pressure situations.
• Friendly, outgoing, patient demeanor.
• Team-oriented mindset with willingness to pitch in.

Responsibilities

• Organize keys and documents by internal coding system and by Lot number for each sale.
• Coordinate with departments and customers during sign-up and documentation needs.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Deliver superior customer service to all customers.
• Support safety initiatives and ensure team safety at work.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Computer skills

Team player

Positive attitude

High-pressure handling

Friendly personality

Job description

About Us

IAA Holdings, LLC (IAA)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

About the team - Yard Operations

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services
• Ensure that superior customer service is always delivered to all customers
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned

Qualifications

• Previous work experience where you worked in-person with customers
• Experience using computers, and able to learn to use new technology and software
• Excellent keyboarding skills for data entry
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality
• You thrive working as part of team, pitching in wherever you’re needed