Customer Service Representative

Air T Inc; Eagan (MN); On-site; USD 80,000 - 100,000; Full time

Job summary

Air T Inc in Eagan, MN is seeking a Customer Service Representative to ensure our customers’ requirements are met by collaborating with the sales team and supporting quotes. This onsite role focuses on data accuracy, order fulfillment, and responsive communications to keep customers informed.

Ideal candidates have a high school diploma and prior inside sales or customer service experience, with strong written and verbal skills and the ability to work independently and as part of a team.

Qualifications

• High School Diploma or equivalent required.
• Prior inside sales and/or customer service experience preferred.
• Excellent written and verbal communication skills required.

Responsibilities

• Check data accuracy in orders and update as needed.
• Handle RFQ requests and quotes via phone/email.
• Ensure timely fulfillment of sales orders and update customers on status.
• Input quotes and obtain approvals from customers; support outside sales when needed.
• Assist in preparing sales forecasts and related sales data.

Skills

Inside sales

Customer service

Written & verbal communication

Teamwork

Education

High School Diploma or equivalent

Tools

Windows

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Clerical Eagan, MN Eagan, MN, US

3 days ago Requisition ID: 1011

Salary Range: $80,000.00 To $100,000.00 Annually

Job Overview:

Responsible for ensuring our customers’ requirements and expectations are met and exceeded by collaborating with and supporting the sales teams.

This Job is Onsite.

Primary Job Duties

• Checking data accuracy in orders and updating as needed
• Collate and distribute unsolicited requests for quotes (RFQ’s)
• Responsible for handling telephone/email quotes, generally and in support of the outside sales team as required
• Input brokered repair quotes and obtain approvals from customers
• Ensuring sales orders are fulfilled promptly and on time to the customer
• Construction of data/records packages for distribution with input from technical director
• Follow up on open orders as needed
• Gather market intel and ensure accurate entry into our inventory management system
• Review safety data sheets for chemical products and keep updated

Secondary Job Duties

• Actively participate and take minutes during team meetings
• On-call rotation as required
• Prepare sales forecasts and other sales data and documentation as required
• Provide support, as may be required, to other sales team members to secure business opportunities in other territories
• Other duties as assigned

Required Qualifications

• High School Diploma or equivalent
• Previous inside sales and/or customer service experience
• Must be able to communicate effectively both verbally and in writing.
• Must be able to work both independently and in a team environment

Preferred Qualifications

• Working knowledge of Windows and Microsoft Office products

Jobs Reporting to this Role

• This Role is an individual contributor.

Physical Demands

• Sedentary work.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Substantial movements (motions) of the wrists, hands, and/or fingers.
• The worker must have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Work is generally performed in an office environment

Required employee supplied tools and gear: