Customer Service Representative

Unifiedtherapy; Dubuque, Northern (IA, KY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Unifiedtherapy seeks an onsite Customer Service Associate in Dubuque, IA to greet customers, handle inquiries, and provide information about products and services. You will process orders, payments, and updates to customer records while maintaining an organized showroom.

Responsibilities include assisting colleagues, answering calls, and supporting the Director of Client Success on retention initiatives to ensure customer satisfaction and smooth operation of daily activities.

Qualifications

• Front-line customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and maintain accuracy.

Responsibilities

• Assist customers in person, by phone, and by email with inquiries and information.
• Process payments and handle cash transactions.
• Process orders and requests; maintain customer records and update accounts.
• Maintain showroom appearance, ensuring products are organized and displayed properly.
• Support Director of Client Success with initiatives aimed at client retention and satisfaction.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Cash handling

POS system

Job description

Onsite job. Attend to customers and deal with inquiries on the phone, email, and face to face. Supply information regarding the organization to the general public, clients and customers as well as providing general administrative, clerical and customer service support.Assist the Director of Client Success with initiatives and projects aimed at client retention and satisfaction

• • Assist the Director of Client Success with initiatives and projects aimed at client retention and satisfaction

• Deal directly with customers in a professional, friendly manner either by telephone, electronically, or face to face
• Answertelephone, screen and direct calls
• Respond promptly to customer inquiries
• Become familiar with the products sold in the store and offer assistance to customers as needed
• Handle financial transactions, such as receiving payment and making any necessary changes
• Process orders, forms, and requests
• Maintain customer records by updating account information.
• Maintain the appearance of the show room by ensuring products are organized and displayed properly
• Monitor and maintain office equipment

• Assist co-workers as needed