Customer Service Representative

111 Sign, Inc; Detroit (MI); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Growth opportunities

Job summary

111 Sign, Inc in Detroit is seeking a Customer Service Representative to assist customers by phone, email, and in person with information about products and services.

You will process orders, returns, and exchanges, address inquiries, and work with the sales team to ensure a seamless experience while keeping customer records up to date.

The role offers growth opportunities and a competitive benefits package.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in using CRM software.
• Attention to detail and organizational skills.
• Ability to multitask and prioritize workload effectively.

Responsibilities

• Interact with customers via phone, email, and in-person to provide information about products and services.
• Process orders, returns, and exchanges in a timely and efficient manner.
• Address customer inquiries and resolve issues promptly and professionally.
• Collaborate with the sales team to ensure seamless customer experience.
• Maintain accurate customer records and update information as needed.

Skills

Excellent communication

Problem-solving

CRM software proficiency

Attention to detail

Multitasking

Tools

CRM software

Job description

Job Description: Customer Service Representative at 111 Sign, Inc

Job Responsibilities:

• - Interact with customers via phone, email, and in-person to provide information about products and services
• - Process orders, returns, and exchanges in a timely and efficient manner
• - Address customer inquiries and resolve issues promptly and professionally
• - Collaborate with the sales team to ensure seamless customer experience
• - Maintain accurate customer records and update information as needed

Essential Qualifications:

• - Excellent communication and interpersonal skills
• - Strong problem-solving abilities
• - Proficiency in using customer relationship management (CRM) software
• - Attention to detail and organizational skills
• - Ability to multitask and prioritize workload effectively

Desired Experience:

• - At least 1 year of experience in customer service or a related field
• - Familiarity with printing industry products and services is a plus

Salary & Benefits:

• - Salary range: $25-$30 per hour
• - Competitive benefits package including health insurance and paid time off
• - Opportunity for growth and professional development within the company